CiviCRM Community Forums (archive)

We have reports of people getting the following error on Joomla 2.5.6 CiviCRM 4.1+ with certain mail related actions such as using Forward Newsletter functionality with token {action.forward}:

authentication failure [SMTP: Invalid response code received from SMTP server while sending email.  This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 535, response: Authentication failed for civismtp - authflat/cram-md5 - wrong password)]

If you get this error first double check your Outbound Settings in CiviCRM and retype your SMTP password - see instructions here

http://new.uas.coop/drupal/node/1#Step_3.3

If that doesn't work then do the following:

1. find <path_to_joomla>/administrator/components/com_civicrm/civicrm.settings.php
and back it up before proceeding

2. open this file and locate

define( 'CIVICRM_SITE_KEY', '<some_value>');

copy <some_value>

3. locate file <path_to_joomla>/components/com_civicrm/civicrm.settings.php

and back it up before editing

4. edit this file and locate define( 'CIVICRM_SITE_KEY', '<some_other_value>');

If the value for CIVICRM_SITE_KEY in this file is different that in the value  in <path_to_joomla>/administrator/components/com_civicrm/civicrm.settings.php then
replace <some_other_value> in this file with the previously copied <some_value> and then save the file.

IMPORTANT: CIVICRM_SITE_KEY in <path_to_joomla>/components/com_civicrm/civicrm.settings.php should have the same value as CIVICRM_SITE_KEY in <path_to_joomla>/administrator/components/com_civicrm/civicrm.settings.php, NOT the other way around.