CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • No event confirmation mail sent - SMTP errors display - yet test mail sends
Pages: [1]

Author Topic: No event confirmation mail sent - SMTP errors display - yet test mail sends  (Read 900 times)

usr238496

  • I post occasionally
  • **
  • Posts: 85
  • Karma: 0
  • CiviCRM version: latest
  • CMS version: joomla2.5
  • PHP version: 5 something
No event confirmation mail sent - SMTP errors display - yet test mail sends
August 15, 2012, 12:37:58 pm
After purchasing an event ticket, rather than a confirmation mail being sent, the following error displays

Quote
An error occurred when CiviCRM attempted to send an email (via SMTP). If you received this error after submitting on online contribution or event registration - the transaction was completed, but we were unable to send the email receipt.

The mail library returned the following error message:
authentication failure [SMTP: Invalid response code received from SMTP server while sending email. This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 535, response: Incorrect authentication data)]

This is probably related to a problem in your Outbound Email Settings (Administer CiviCRM » Global Settings » Outbound Email), OR the FROM email address specifically configured for your contribution page or event. Possible causes are:

    Your SMTP Username or Password are incorrect.
    Your SMTP Server (machine) name is incorrect.
    You need to use a Port other than the default port 25 in your environment.
    Your SMTP server is just not responding right now (it is down for some reason).
    The FROM Email Address configured for this feature may not be a valid sender based on your email service provider rules.

Check this page for more information.

Yet when I follow the instructions and go to Administer > System Settings > Outbound Mail, all the settings are correct and the test mail sends correctly.

Anyone come across a similar issue and had any luck solving it?
You did not answer the verification questions correctly - sigh

usr238496

  • I post occasionally
  • **
  • Posts: 85
  • Karma: 0
  • CiviCRM version: latest
  • CMS version: joomla2.5
  • PHP version: 5 something
Re: No event confirmation mail sent - SMTP errors display - yet test mail sends
August 15, 2012, 12:47:34 pm
Just to add, I do not think it is a SMTP problem, as when I go into the edit participant record, I am able to check the box 'Send Confirmation and Receipt', on saving the record the confirmation mail sends.

You did not answer the verification questions correctly - sigh

LindseyM

  • I post frequently
  • ***
  • Posts: 229
  • Karma: 8
  • CiviCRM version: 4.4.6
  • CMS version: Drupal 7
  • MySQL version: 5.5
  • PHP version: 5.3.6
Re: No event confirmation mail sent - SMTP errors display - yet test mail sends
August 17, 2012, 03:40:52 am
We have a similar issue.  The error message doesn't appear for us but the system hasn't been automatically sending event confirmation emails for the last 8 months and we have no idea why! Confirmations go out for free events, but not for paid ones. A confirmation email also goes out if I manually go into the record and tick Send Confirmation Email.
« Last Edit: August 17, 2012, 04:11:40 am by LindseyM »

waynejb

  • I’m new here
  • *
  • Posts: 22
  • Karma: 0
  • CiviCRM version: 4.21
  • CMS version: Joomla 2.5
  • MySQL version: 5
  • PHP version: 5.3.10
Re: No event confirmation mail sent - SMTP errors display - yet test mail sends
October 31, 2012, 06:43:38 am
We are finding similar issues.  Event confirmation do go out along with donation confirmations.  We are having it be an issue with the TELL a Friend Function.

Tony Horrocks

  • I post occasionally
  • **
  • Posts: 110
  • Karma: 7
    • Fabriko Limited
  • CiviCRM version: 4.5.x
  • CMS version: Drupal 7
Re: No event confirmation mail sent - SMTP errors display - yet test mail sends
December 02, 2012, 05:12:52 am
The rror does not occur when the contribution is zero eg a free membership

Tony Horrocks
Author of the CiviCRM CookBook https://www.packtpub.com/web-development/civicrm-cookbook
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • No event confirmation mail sent - SMTP errors display - yet test mail sends

This forum was archived on 2017-11-26.