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  • CiviSMTP and e-mail Bcc for contribution receipts
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Author Topic: CiviSMTP and e-mail Bcc for contribution receipts  (Read 927 times)

mathieu

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CiviSMTP and e-mail Bcc for contribution receipts
August 22, 2012, 01:28:17 pm
Hi,

I was wondering if CiviSMTP filters out the Bcc field on e-mails?  Since the recent switch to CiviSMTP by a client (devp), the person who is on Bcc for contribution receipts is no longer getting a copy of the e-mails.

Thanks,
Mathieu (bgm)
CiviCamp Montréal, 29 septembre 2017 | Co-founder / consultant / turn-key CiviCRM hosting for Quebec/Canada @ SymbioTIC.coop

alleyla

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Re: CiviSMTP and e-mail Bcc for contribution receipts
August 28, 2012, 10:54:34 am
Hi,

No, CiviSMTP doesn't do anything with the BCC field. Have  you resolved this issue?

If not please let us know what your Drupal/Joomla and CiviCRM versions are, whether you recently upgraded and whether there are any errors in your logs - check apache error log as well as civicrm log : CiviCRM.log or CiviCRM.<33char string>.log located in your configured Temporary Files Directory.

On Drupal by default it's usually under:

<drupal_root>/files/civicrm/upload/CiviCRM.log or files/civicrm/templates_c/en_US/ConfigAndLog (depending on your version) by default on Drupal installations

on Joomla it's usually under:
<path_to_joomla>/media/civicrm/ConfigAndLog/CiviCRM.<id>.log

Regards,

-Leyla
CiviSMTP Support

mathieu

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Re: CiviSMTP and e-mail Bcc for contribution receipts
August 29, 2012, 02:18:03 pm
Hi Leyla,

Thanks for the follow-up. This site currently runs on CiviCRM 4.0.7, but I had forgotten that we had patched CiviCRM to keep the BCC on e-mails, whereas CiviCRM puts the Bcc recipients in the "To" field: http://issues.civicrm.org/jira/browse/CRM-7355

However, oddly, even if I remove that patch, the BCC is lost.
I debugged the e-mail headers in civicrm/packages/Mail/smtp.php, and the headers are the following:


MIME-Version: 1.0
Content-Type: multipart/mixed;
 boundary="=_646039653dec04d615be42d799390e23"
From: =?utf-8?Q?D=C3=A9veloppement_et_Paix?= <info@devp.org>
To: Monsieur Mathieu Lutfy <mathieu@bidon.ca>
Cc:
Bcc: someone@devp.org, mathieu@bidon.ca
Subject: [TEST]Merci pour votre appui
Content-Disposition: inline
Content-Transfer-Encoding: 8bit
Return-Path: info@devp.org
Reply-To:
Date: Wed, 29 Aug 2012 17:08:20 -0400

This is just before the final call to send data to the civismtp server.

However, to see whether it's a general CiviCRM issue (or specific to my installation), I'll test with another SMTP server first.

Mathieu
CiviCamp Montréal, 29 septembre 2017 | Co-founder / consultant / turn-key CiviCRM hosting for Quebec/Canada @ SymbioTIC.coop

mathieu

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Re: CiviSMTP and e-mail Bcc for contribution receipts
September 06, 2012, 01:15:28 pm
I forgot to follow-up: starting Friday August 29, 18h30 EST, we started getting Bcc e-mails for receipts.

Did you change anything on your side? We had the same setup for 1-2 weeks before reporting the issue, and have not changed anything.  My last test was at 17h09 EST and I had not received the Bcc. Since Friday August 29th, 18h30, everything has been working fine.

Thanks,
Mathieu
CiviCamp Montréal, 29 septembre 2017 | Co-founder / consultant / turn-key CiviCRM hosting for Quebec/Canada @ SymbioTIC.coop

alleyla

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Re: CiviSMTP and e-mail Bcc for contribution receipts
September 06, 2012, 01:19:27 pm
Hi Mathieu,

No we have not changed anything since then.

-Leyla
CiviSMTP Support

mathieu

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Re: CiviSMTP and e-mail Bcc for contribution receipts
September 06, 2012, 01:36:48 pm
Oh well, strange.. I guess I missed something on our end. Sorry for the false alert, and thank you for your responses!
CiviCamp Montréal, 29 septembre 2017 | Co-founder / consultant / turn-key CiviCRM hosting for Quebec/Canada @ SymbioTIC.coop

alleyla

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Re: CiviSMTP and e-mail Bcc for contribution receipts
September 07, 2012, 12:22:30 am
No problem. Please do let us know if it stops working again.

Thanks,

-Leyla
CiviSMTP Support
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  • CiviCRM Community Forums (archive) »
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  • CiviSMTP and e-mail Bcc for contribution receipts

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