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Author Topic: install problem - blank page  (Read 3699 times)

kecker

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install problem - blank page
May 18, 2007, 03:06:15 pm
I've copied the com_civicrm folder into my /public_html folder and am attempting an install from directory install using Joomla 1.0.12

When I click install it works for awhile and then eventually I get a blank page.  I read in the support area that I need to increase the max_execution_time and memory limit.

I have a custom php.ini in all my folders and adjusted the following values

max_execution_time = 1000   ;
max_input_time = 1000 ;
memory_limit = 64M   ;

I still have the same problem...it goes to a blank page.  A com_civicrm folder has been created in both administrator/components and the components folders.  I delete them both.  In addition com_civicrm is listed as one of the installed components on the install-components screen.  I remove this as well each time I try a reinstall.

However, I can't get a clean install....

Attempting to install CiviCRM 1.7

Server information is as follows:

Operating system     Linux
Linux kernel version    2.6.19.1-s5-bahamut-highmem64
Apache version    1.3.37 (Unix)
Perl version    5.8.7
PHP version    PHP/4.4.4
MySQL version    4.1.21-standard-log

Any suggestions???

Donald Lobo

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Re: install problem - blank page
May 18, 2007, 11:42:33 pm

Can u look at your apache error logs and see what it reports immediately after u get the blank page

also did u restart apache after u made your php.ini settings? You might want to do a phpinfo( ) and make sure that you have the values below

lobo
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kecker

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Re: install problem - blank page
May 20, 2007, 02:45:13 pm
Error logs are empty

My host says they use PHP as a CGI rather than an Apache module so therefore it doesn't need to be restarted.

Although after running phpinfo it appears as if my new values are not being used.  I'll have to see if I can't figure that out.

However, I do notice that CiviCRM is available in my component menu and when I bring it up it all appears to be functioning properly (so far). Is it likely that the install actually did succeed and I should just pretend this blank screen didn't happen?  Or am I just setting myself up for all sorts of problems later on??

Suggestions?

Dave Greenberg

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Re: install problem - blank page
May 20, 2007, 07:30:57 pm
If you can add contacts, search and export without errors - it seems likely that the install succeeded.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • install problem - blank page

This forum was archived on 2017-11-26.