CiviCRM Community Forums (archive)

Hi,

I have researched the above error and made sure that I have a redirect to www. in my .htaccess and all the civicrm php settings point to the same base url.  I do however get intermittent errors as below.  This happens when submitting a 'continue' button on a registration form or 'paypal' button.  Sometimes Chrome works, while IE and Mozilla don't and Safari will.  Then some time later, Chrome ill not work and the others do.  There is no apparent consistency to this.  I checked with my host who confirmed that my civicrm/joomla setting were correct.  I run 4.05 on Jommla 1.7.  I even tried migrating my  site to a different domain, upgrading that to lates joomla and civicrm (using akeeba) and still the same error persists there.


CiviCRM-001 -
Sorry. A non-recoverable error has occurred.
We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.

Site Administrators: This error may indicate that users are accessing this page using a domain or URL other than the configured Base URL. EXAMPLE: Base URL is http://example.org, but some users are accessing the page via http://www.example.org or a domain alias like http://myotherexample.org.

Error type: Could not find a valid session key.

Return to home page.

You may not be able to visit this page because of:

    an out-of-date bookmark/favourite
    a search engine that has an out-of-date listing for this site
    a mistyped address
    you have no access to this page
    The requested resource was not found.
    An error has occurred while processing your request.

Please try one of the following pages:

    Home Page

If difficulties persist, please contact the System Administrator of this site and report the error below..

Sorry. A non-recoverable error has occurred.
We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.

Site Administrators: This error may indicate that users are accessing this page using a domain or URL other than the configured Base URL. EXAMPLE: Base URL is http://example.org, but some users are accessing the page via http://www.example.org or a domain alias like http://myotherexample.org.

Error type: Could not find a valid session key.

Return to home page.

I have this with random users, occasionally, but have been unable to reproduce.

One user who has had this issue was using Chrome Version 22.0.1229.94 m

Ken

Also, can someone walk me through applying the patch that appears on that issue page?  It looks like this:

Well, patches aren't meant to be applied manually, but I will tell you how if you don't tell anyone that I told you.

Find the file sites/all/modules/civicrm/CRM/Core/Session.php and around line 88 you should see:

function __construct()
     {
         $this->_session =& $_SESSION;
     }
There are 3 lines in the patch that have a plus sign on their left. You could remove the plus signs and then put those 3 lines into the file right there, so that the file now looks like:

function __construct()
     {
 if (!$_SESSION) {
 session_start();
 }
         $this->_session =& $_SESSION;
     }
I did not test this nor did I even see the original patch nor do I know what version it was written against nor do I accept liability if this fails etc. etc.

However, this is a pretty simple patch and you can do it by yourself as I wrote.

Patches are part of future versions, yes, or you can use a program such as diff to "apply" a patch automatically for you. For a tiny one like this you can do it by hand. For bigger ones, you can't.

tmccartney, Have you had any luck with this issue since applying the patch? I am seeing the same error message on occasion with our users on Drupal 7 + CiviCRM 4.2.7.

The patch seems to have helped.

Also, are you using the drupal module Secure Pages? Thanks.

Nope.

I am encountering this problem is with Drupal 7 / CiviCRM 4.3.3.  When an anonymous user registers for some events, the session key cannot be found.

Note: having this same issue with 4.3.5 so I'm assuming that the patch has been committed. BTW, I have done a google search for this: "Error type: Could not find a valid session key" and it pops up a lot.  I'm happy to try to debug but not sure how.  The problem is that this is for anon users who register for events and not really sure if the registration succeeded or not.

 a variation of this patch is in the code base for 4.3 (and hence also for 4.4)

lobo