CiviCRM Community Forums (archive)

I used civievent until today without any problems but now I have an issue...

I created an event with more than 9 fields to fill in, for online registration: when I click on "Continue" I get a timeout from the server.

I write just 9 fields, because if I try to disable certain profile fields, no matter what, the important think is to arrive to 9 active fields and everything works like a charm.

You can see that event here: http://www.tsrmcampania.it/index.php?option=com_civicrm&task=civicrm/event/info&Itemid=203&reset=1&id=13

It's an italian site, to see registration page is necessary to press "Registrati ora". Then you can fill in all the fields, also without translating, and click "Continua".
After the second "Continua", just wait the timeout message.

Until today I used only small profiles for event registration, but for this one I found this bad gift. 

Thanks for your help! 

hmmm... so there's a limit somewhere like this..
what could be wrong?  What should I fix? 

I have always celebrated CiviCRM, but this time the date of the event is close enough... and someone will want to cut off my head..

Thanks a lot for the fast reply. 

I change, for the memory available,  this code :
if ($memLimit >= 0 and $memLimit < 134217728) {
    ini_set('memory_limit', '128M');
}in
if ($memLimit >= 0 and $memLimit < 134217728) {
    ini_set('memory_limit', '256M');
}
I know I can reach 512mb on this server.

But what I have to change for increase timeout limit?

These are variables included in the file:

define( 'CIVICRM_TEMPLATE_COMPILEDIR', '****\media\civicrm\templates_c' );

define( 'CIVICRM_UF_BASEURL'      , '****/administrator/' );

define( 'CIVICRM_SITE_KEY', '****' );

define( 'CIVICRM_IDS_ENABLE', 1);

define( 'CIVICRM_MAIL_SMARTY', 0 );

define( 'CIVICRM_DOMAIN_ID'      , 1 );

define( 'CIVICRM_USE_MEMCACHE', 0 );

define( 'CIVICRM_MEMCACHE_HOST', 'localhost' );

define( 'CIVICRM_MEMCACHE_PORT', 11211 );

define( 'CIVICRM_MEMCACHE_TIMEOUT', 3600 );

define( 'CIVICRM_MEMCACHE_PREFIX', '' );

$include_path = '.'        . PATH_SEPARATOR .
                $civicrm_root . PATH_SEPARATOR .
                $civicrm_root . DIRECTORY_SEPARATOR . 'packages' . PATH_SEPARATOR .
                get_include_path( );
set_include_path( $include_path );

if ( function_exists( 'variable_get' ) && variable_get('clean_url', '0') != '0' ) {
    define( 'CIVICRM_CLEANURL', 1 );
} else {
    define( 'CIVICRM_CLEANURL', 0 );
}

// force PHP to auto-detect Mac line endings
ini_set('auto_detect_line_endings', '1');

// make sure the memory_limit is at least 64 MB
$memLimitString = trim(ini_get('memory_limit'));
$memLimitUnit   = strtolower(substr($memLimitString, -1));
$memLimit       = (int) $memLimitString;
switch ($memLimitUnit) {
    case 'g': $memLimit *= 1024;
    case 'm': $memLimit *= 1024;
    case 'k': $memLimit *= 1024;
}
if ($memLimit >= 0 and $memLimit < 134217728) {
    ini_set('memory_limit', '128M');
}
Certainly change CIVICRM_MEMCACHE_TIMEOUT is not useful...

I tried to register to the event after memory limit has been increased, but the server timeout comes out.

Yes, i'm using the laster version of civicrm on the latest version of joomla.  (I updated my forum profile )
There are some important differences in report views between using and not using english US language, but it's not a problem.

Putting in civicrm.settings.php that line of code something is going better.
Even if this screen is diplayed:

Server Error
There was an error in the website during the recovery http://www.tsrmcampania.it/index.php?option=com_civicrm&task=civicrm/event/register. It may not be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition has occurred while the server was attempting to fulfill the request.

and even if isn't sent a confirmation email,

now the user is added to the list of participants!

However, I just saw that there's this problem if I select the "pay later" option. Using paypal as payments processor there are no issues.

If you want try event online registration yourself to see that screen, you can: I set as main payment processor paypal sandbox.

username paypal test account: user_1337623509_per@tsrmcampania.it
password paypal test account: 347360744

During the night I put the website in maintenance. I enabled debugging and backtrace of CiviCRM and I tried to do a couple of event registrations, to get the error page.
Then I went to / root/media/CiviCRM/ConfigAndLog and I found the log file, but inside I have not found anything useful...

Seems to have stopped "recording" just when I activated the civicrm debug mode.

I have attached the file.

Thanks xavier for your patience!

I don't know when the system creates a log file... this morning I found a new one created at 7:49 am but there no seems to be lines about last night activities...

I attach that log file.

I modified the attachment with a new log file, created at 6:46 pm, removing some information.