CiviCRM Community Forums (archive)

Hi,

Using CiviCRM 4.1.5 with Drupal 6

My Scheduled email Newsletter works great, and my bounced email goes to my return@mydomain.com great. I have this set up in Gmail similar to this (http://wiki.civicrm.org/confluence/display/CRMDOC41/Step-by-step+Return+Channel+on+Drupal+-+Google+Apps+-+CentOS), except I'm using a regular Gmail account vs a Google Apps account (I don't want all domain email account to go to Gmail). I run this mailing via a cron job set up from Administer > System Settings > Scheduled Jobs: Mailing Schedule. Works Fantastic.

Now I want to process the bounces and make the bounced email contact automatically put "on hold". When I try to run Bounces fetcher, manually via Execute Now, from: Administer > System Settings > Scheduled Jobs: 'Bounces fetcher', I get the following error when I 'View Job Log'. No contacts with bad email addresses are put on hold. What am I missing?

FROM THE ERROR LOG:
Summary
Finished execution of Bounces fetcher with result: Failure, Error message: Could not connect to MailStore
Error message:

Could not create //CiviMail.ignored/2012/09/13/cur
:

Details

Parameters parsed (and passed to API method):
a:1:{s:7:"version";i:3;}

Full message:
Finished execution of Bounces fetcher with result: Failure, Error message: Could not connect to MailStore
Error message:

Could not create //CiviMail.ignored/2012/09/13/cur

Just an update.

If I create the directories manually and give them root:root ownership, everything works fine until the next day when new directories need to be created.

I'm thinking there is an easy fix here, I just can't find it.

Thanks Lobo.  It is working for now.  Here is what I did for joomla running on a ubuntu server:

user@Server: cd /var/www/joomla/media/civicrm/custom
user@Server:/var/www/joomla/media/civicrm/custom$ sudo chmod -R 775 ./CiviMail.processed
user@Server:/var/www/joomla/media/civicrm/custom$ sudo chown -R www-data:www-data ./CiviMail.processed

The directories/files under the earlier CivicRM version were created with root:root owners.  After the upgrade, www-data doesn't have permission to create files and directories.  This, I'm afraid inelegant, fix gets everything moving again.

I'll let folks know if it still works when the calendar rolls forward.

Thanks again for the pointer,

/Rob

Can someone please help. I've search hours for a solution. I have my bounced email in a gmail account. I now want to process these put these account on "HOLD" within CiviCRM. I'm using Drupal 6 with CiviCRM 4.1.5, I browse to Admin > System Settings >Scheduled Jobs and Execute "Bounce fetcher". Nothing happens. I get the following error (see screenshot).

Thanks for any direction.

I double checked and triple checked. The credentials are correct. I'm getting the email in Gmail fine.

What is a "Mailstore"?

What does it mean it "cannot create //CiviMail.ignored/2012/09/13/cur"??  Is this a folder in the CiviCRM module, or a folder within my Gmail account?

Sorry, I'm not a programmer or server expert. I might need some extra tips if you would?