CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviCase (Moderator: Dave Greenberg) »
  • Having 2 cases open at once results in sometimes returning to wrong contact
Pages: [1]

Author Topic: Having 2 cases open at once results in sometimes returning to wrong contact  (Read 712 times)

petednz

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4899
  • Karma: 193
    • Fuzion
  • CiviCRM version: 3.x - 4.x
  • CMS version: Drupal 6 and 7
Having 2 cases open at once results in sometimes returning to wrong contact
September 24, 2012, 10:52:02 am
hi - not sure if this might mean the case gets assigned to wrong contact - or if i just got tricked - i had 2 records open after opening case for both of them - when I hit DONE on contact A I ended up on Contact B's summary screen - this may have then lead me to thinking I was still on Contact A and creating my next case for them and having it end up allocated to Contact B.

Not sure how easy it is to ensure that if we have 2 of these open, we always get returned to the right contact.
Sign up to StackExchange and get free expert advice: https://civicrm.org/blogs/colemanw/get-exclusive-access-free-expert-help

pete davis : www.fuzion.co.nz : connect + campaign + communicate

demeritcowboy

  • Ask me questions
  • ****
  • Posts: 570
  • Karma: 42
  • CiviCRM version: Always the latest!
  • CMS version: Drupal 6 mostly, still evaluating 7.
  • MySQL version: Mix of 5.0 / 5.1 / 5.5
  • PHP version: 5.3, usually on Windows
Re: Having 2 cases open at once results in sometimes returning to wrong contact
September 24, 2012, 01:23:59 pm
Have seen this kind of thing before. There was some thinking it was related to a known issue about a "session bug" (this one? http://forum.civicrm.org/index.php/topic,17219.0.html) but I don't know if it was ever resolved.

The users had just decided to adopt a rule that they shouldn't ever open two windows, so I haven't heard about it since.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviCase (Moderator: Dave Greenberg) »
  • Having 2 cases open at once results in sometimes returning to wrong contact

This forum was archived on 2017-11-26.