CiviCRM Community Forums (archive)

Ok, I got one of the users to send me the error page so I know for certain this is the error received;

Type   civicrm
Date   Wednesday, September 26, 2012 - 2:34pm
User   Anonymous
Location   http://oursite.org/civicrm/contribute/transact
Referrer   https://oursite.org/civicrm/contribute/transact?reset=1&id=22
Message   $Fatal Error Details = Array ( message => This contribution has already been submitted. Click here if you want to make another contribution.
Severity   debug

Backtrace:

Type   civicrm
Date   Wednesday, September 26, 2012 - 2:34pm
User   Anonymous
Location   http://oursite.org/civicrm/contribute/transact
Referrer   https://oursite.org/civicrm/contribute/transact?reset=1&id=22
Message   $backTrace = /home/oursite/www/www/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 303 /home/oursite/www/www/sites/all/modules/civicrm/CRM/Contribute/Form/ContributionBase.php, fatal, 203 /home/oursite/www/www/sites/all/modules/civicrm/CRM/Contribute/Form/Contribution/Main.php, preProcess, 68 /home/oursite/www/www/sites/all/modules/civicrm/CRM/Core/Form.php, preProcess, 338 /home/oursite/www/www/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Upload.php, buildForm, 121 /home/oursite/www/www/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203 /home/oursite/www/www/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php, handle, 103 /home/oursite/www/www/sites/all/modules/civicrm/CRM/Core/Controller.php, handle, 289 /home/oursite/www/www/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 228 /home/oursite/www/www/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 382 , civicrm_invoke, /home/oursite/www/www/includes/menu.inc, call_user_func_array, 349 /home/oursite/www/www/index.php, menu_execute_active_handler, 17
Severity   debug

The situation is this:  For some reason our site has been giving errors periodically that say, "Unable to Start Another Process, trying again in 10 seconds".  After ten seconds it reloads the page, but in the middle of a contribution submission, this is like hitting 'reload' of an already submitted page. Update:  It turns out that it isn't re-submitting the post data when it re-loads the page.

CiviCRM receives a page with no contribution page ID but the contribution page ID set in the session.  It interprets this as the contribution page already submitted and sends an error message to that effect.

CiviCRM detects this via a missing session variable and throws this error.

So one solution is, we'll work with the hosting company to get this error fixed.

However - perhaps there is a CiviCRM issue here, too.  There are some situations where the net connection fails or whatever and you really do need to re-submit a previously submitted form.  Does it make sense to check here whether the submission really was previously submitted before throwing this error?

In this case, the error message is misleading because the page actually has not been submitted or processed, but the error message gives users the impression that it was (and it gives users the impression that their credit card was processed--when it in fact, it wasn't).