Author Topic: Petition signatures create duplicates (Read 1467 times)

bostaurus · September 30, 2012, 08:05:04 am

I am running Civicrm 4.1.2 on drupal 6.

I created a petition. Both the Contact and Activity profiles used for the petition are set to "update the matching contact." However all petition signatures are created as new individual records rather than updating the existing record with matching contact info.

I have checked that the Individual strict default dedupe rule is set to match to email address. Yet identical email addresses in the petition signature leads to duplicate record.

I noticed there was something on the issue tracker about petitions creating duplicates, but it was supposed to have been fixed by version 4.1 (?)

I more or less replicated this behavior on the current demo site (version 4.2) although I can't check it as an anonymous user for the demo site, as permissions don't appear to be set that way.

Can anyone help? Am I missing something or is this a bug? Is there a patch?

Many thanks
Bostaurus

xavier · September 30, 2012, 10:13:21 pm

Hi,

The behaviour is supposed to be different if a contact exists already (it skips the email verification and goes direct to the thank you).

Something possible: if an email exists several times (including deleted contacts I think) it can't decide which contact signed and creates a new one.

Could you give the link to the issue you saw as fixed?

Deepak Srivastava · October 01, 2012, 05:50:40 am

The exact problem has been fixed in v4.2 version already - http://issues.civicrm.org/jira/browse/CRM-10308.

Patch could be taken from there.

bostaurus · October 01, 2012, 05:54:45 am

hi Xavier thanks for looking into this

What I have observed is that if a person is logged in to the drupal web site when they sign the petition, than an email confirmation is not sent. However if they are in the contacts database but are not registered as a drupal user, they received the confirmation email and a duplicate record is created.

Here is the link to the issue tracker entry I mentioned in my previous post.
http://issues.civicrm.org/jira/browse/CRM-9348

Thanks again!
Bostaurus

bostaurus · October 01, 2012, 06:03:00 am

Thank you so much Deepak - but the error described in #CRM-10308 doesn't look to me like the same error I am having. My problem is not one created by someone attempting to sign the petition a second time, which is how i interpreted the error described in #CRM-10308. My problem is with someone who is already in our database but has never signed the petition. When he/she signs the petition for the first time, a new record is then created rather than updating the existing record that is already in the database. It's as if the dedupe is not working at all.

I will look at that patch, but based on the description, I don't think it is the same problem.

Thanks again!!!

Bostaurus

bostaurus · October 01, 2012, 07:06:45 am

OK - my apologies to both of you Xavier and Deepak. I dug into the code and it looks like the patch for the signature.php file described in issue #CRM-9348 had not been applied by the time I installed version 4.1.2. I've modified the file accordingly and a quick test shows that now dedupe/update is working.

Sorry to have wasted your time! I should have checked that, but had just assumed that the correction would have already been made for 4.1.2. Forgive a newbie - I'm still learning to interpret the notes on the issue tracker, etc. and I'm pretty amateur when it comes to code.

Thanks for bearing with me!

Regards,
Bostaurus

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Author Topic: Petition signatures create duplicates (Read 1467 times)

bostaurus

Petition signatures create duplicates

xavier

Re: Petition signatures create duplicates

Deepak Srivastava

Re: Petition signatures create duplicates

bostaurus

Re: Petition signatures create duplicates

bostaurus

Re: Petition signatures create duplicates

bostaurus

Re: Petition signatures create duplicates