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Author Topic: Can't get CiviCRM to show up  (Read 1331 times)

smithkl42

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Can't get CiviCRM to show up
October 05, 2012, 09:21:23 am
After some futzing about, I think that I've got CiviCRM installed. At least, the module is enabled, if I visit sites/all/modules/civicrm/install/index.php, it tells me that CiviCRM is already installed, and the tables all seem to be present and accounted for in the CiviCRM MySQL DB. But nothing is showing up in the Navigation menu, and if I navigate to /civicrm, it gives me a 404.

I'm a newbie to Drupal and CiviCRM, so I'm not entirely sure where to begin troubleshooting. Any suggestions about where to look?

Jason W

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Re: Can't get CiviCRM to show up
October 05, 2012, 11:02:09 am
Hello smithkl42,

The first place to look is in your Drupal permissions. Under People on your Drupal Admin bar, select Permissions. Scroll down until you see "CiviCRM: access CiviCRM", and make sure that you have those Boxes checked for each Role that needs to access CiviCRM.

Hope this helps, Let us know if that doesn't work.

Cheers!
 Jason
civiTrainingTutorials
"Helping You Help Others"

Hershel

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Re: Can't get CiviCRM to show up
October 08, 2012, 01:03:11 pm
Check that the module is enabled also.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

smithkl42

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Re: Can't get CiviCRM to show up
October 09, 2012, 09:58:09 am
Thanks for the suggestions. For some reason, the "Civicrm: Access Civicrm" permission wasn't enabled (even for Administrator), so I changed that. But even so, I can't seem to get the normal CiviCRM links to show up. So for instance, if I go to /index.php?q=civicrm, I can see the expected dashboard, and can configure everything there. But unlike my local version of the site, there's still no "CiviCRM" link under the "Navigation" menu, and intelligent URL's like /civicrm don't map to /index.php?q=civicrm. (I don't know if the two are related or not - and I'm a bit of a Drupal noob, so please excuse my ignorance.) Anything else to check?
« Last Edit: October 09, 2012, 10:00:18 am by smithkl42 »

Hershel

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Re: Can't get CiviCRM to show up
October 09, 2012, 10:30:19 am
/civicrm will only work if Clean URLs are enabled. Otherwise it would be /q=civicrm.

As far as the link, it sounds like the install process went awry. You can add this link manually if you want.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Jason W

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  • CiviCRM version: 4.2
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Re: Can't get CiviCRM to show up
October 09, 2012, 10:56:14 am
one other idea, Is your drupal user assigned a role that allows CiviCRM access?
civiTrainingTutorials
"Helping You Help Others"

smithkl42

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Re: Can't get CiviCRM to show up
October 09, 2012, 12:30:16 pm
Turns that the underlying Apache install wasn't configured to allow clean URL's. mod_rewrite was enabled, but wasn't configured. I added the appropriate configuration bits, and I think we're good to go. Thanks for bearing with a newbie.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
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  • Drupal Installations (Moderator: Piotr Szotkowski) »
  • Can't get CiviCRM to show up

This forum was archived on 2017-11-26.