CiviCRM Community Forums (archive)

I have a fresh install of 4.2.2 on Drupal 7.15; added three records for testing purposes, one with an intentionally mangled email address. CiviMail bulk mailing processing works fine, and the bad address bounces as expected to the bounce processing address (a Gmail account set up for this purpose).

Running Fetch Bounces via the "execute now" method from the Scheduled Jobs screen yields this message in the Jobs Log:

Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered.

The frustrating thing is there are no additional diagnostic messages to be found, either in the Apache error log, the PHP logs, or in files/civicrm/ConfigAndLog -- and this is with debug enabled.  I've no clue about the cause of the fatality.

I've tried running the Fetch Bounces job using the PHP command line method and the URL method.  In both cases the command returns silently, with nothing logged anywhere.  I have a sense that the job is failing early in the process; it does not appear that Gmail bounce account is ever opened.  I have a mirror 4.2.2 implementation set up on a test server and bounce processing works fine, so the main difference is the hosting provider (BlueHost).

Any suggestions for diagnosing this symptom would be much appreciated.

I have exactly the same problem in Civicrm 4.2.0, working with a local e-mail account (tried IMAP and Maildir but that makes no difference).
I don't know how to give more info, because as the topic starter states, you don't get any extra debug info.
Could be helpful also if people would show the way to get more debug info or if you need to know what server software/installation info you need, please ask.

Oops I didn't have the logging enabled but doing that doesn't make me much wiser though.
I get an error logged:

Warning: mkdir(): Permission denied in CRM_Mailing_MailStore->maildir() (line 151 of /var/www/xxx/public/sites/all/modules/civicrm/CRM/Mailing/MailStore.php).

I did check the permissions for the folder (applied this and even tried to set permissions to 777 - owner www-data.www-data
How do I run 'fetch bounce'  cron job from the command line?
Thank you for helping out.

Thank you Xavier, I'm learning.
Now when I do that I get an error

Jobs called from cli.php require valid user as parameter

which make me doubt about my user setup. I always thought that the use I had to define here was a Drupal user not a Linux user. Is that correct?
So in the example 'umailprocess' is a Drupal user?
Could it have to do with the fact that the user I use for the database is a separate 'mysql_website' user which only has permission to use the database but is not part of the www-data group or owns any other rights?

Those are notices and should not effect execution of the script

can u make sure your machine can access the imap port of your mail server. Someone else reported that was causing the issue and hence abort of the script. not sure why this does not percolate back to the screen / error message

lobo

i would verify that it is not a ports issue before assuming it

i dont think u can check this within civi, but would be a good addition to add to the script (i.e. a flag to check for mail account validity etc)

lobo

Also worth noting is that it does work in php-cli (well I see a succes in the logs and the command itself doesn't give any errors), but when executing from the scheduled jobs page I still get the same Fatal error message.

Modify: it actually seems it didn't work from php-cli and that we got  this working by removing the 'Mail to Activity' mail account and setting the bounce processing account to POP3, though IMAP should work to.