CiviCRM Community Forums (archive)

I was getting an error where most of my dashlets were showing the drupal login screen under the report header instead of the report. It seem to only affect reports I had created and only on the dashlet page. The reports show up fine when clicking full screen or from reports listing page.

After some playing around, I found the solution. In the table civicrm_report_instance, the field navigation_id was set to null for any reports that show this error. I set the value of this field to the matching row id in civicrm_navigation for that report. I clear the cache and reloaded the page. Everything now displays fine.

I am not sure how this value was set to null and I will keep an eye on it in the future. But I wanted to post the solution in case anyone else runs into this issue.

Hi,
The same thing happened to me when 'www' was missing in civicrm.settings.php in this line:

define( 'CIVICRM_UF_BASEURL'      , 'http://www.mywebaddress.org/' );

Just to follow up:

Adding the www on the base URL fixed the problem for some users and created a problem for others, depending on how they were accessing the site.

Explained further here:  http://issues.civicrm.org/jira/browse/CRM-8656

I went through the table did fix the navigation IDs that were missing (not sure if that made any difference), went back to the old base URL (no www), and asked our users to log in without the www.  This seems to have solved the problem.    It does seem to be, as lobo reports in the link above, a consistency issue.

Another note if people are having the same issue: my Firefox browser kept trying to put the www in for me when I typed the URL, which is why the suggestion above worked for the case I was testing on.  When I went back to the non-www base URL, I sent all of our users a direct link minus the www to help them avoid that problem.

Thanks for this. 

Keeping everything consistent definitely seems to be helping.