CiviCRM Community Forums (archive)

I've just come across a very odd issue and I'm having problems trying to debug this.

Whenever I am constructing a new mailout and when I attempt to send a test mail, I am unable to send mails to one mail address in particular. the scenario has been very confusing and took me a while to diagnose, but here is what I have been observing.

1) After composing the test mail I will attempt to send a test mail to x@domain.com and y@domain.com. Only x@domain.com will receive the mail
2) If I attempt to send the test mail to just y@domain.com, after clicking on 'send test mail', the page will time out and return a HTTP 500 error

This is very confusing and I do not really know where to start in regards to debugging.

I have checked my Apache logs and so far have not found anything of much use in either the error or access logs.

I have enabled debugging in CiviCRM but have been unable to return any data.

Has anyone come across this before. There are no special characters in this persons email address, and I have checked it's mailing preferences within the system (it is not blocked and has not opted out of any mailings).

Any pointers are appreciated.

mcternan, I saw this precise issue just yesterday in a 4.1.2 site. The "offending" emails had numerals in the name (not the domain name) and one user even reported a 500 error for a gmail address with no numerals.

However other emailed worked fine and, oddly, that same gmail worked when I tried it.

Also nothing useful in the Apache logs.

xavier, a 500 Internal Server Error is an HTTP Status Code, not actually related to the scripting language nor the method of its implementation. The level of detail reported differs, but a "500" in and of itself is standard for HTTP.

I turned on error reporting in PHP and got the following error:

"Fatal error: Maximum execution time of 30 seconds exceeded in /home/www/civicrm/sites/all/modules/civicrm/packages/DB/common.php on line 1220"

I doubt raising the max execution time will do anything, since it will send the mail with not timeouts if I'm using another address.

Conor

xavier, a 500 Internal Server Error is an HTTP Status Code, not actually related to the scripting language nor the method of its implementation. The level of detail reported differs, but a "500" in and of itself is standard for HTTP.

I'm quite familiar with the 500 error code, a bit too much intimate even, if you ask me

The reason I was asking is that when php is a module it tends to be more verbose and display more error/debug messages, but when it's fastcgi, it's a separate process that runs php and communicate with the webserver. In this latest case, it tend to display an empty 500 message, because the only thing the webserver knows it that it lost contact with the php process.

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