CiviCRM Community Forums (archive)

At the moment when someone tries to sign up with an already registered email address the error message is:

'This email %1 is already registered. Please select another email.'

IMO this is not a very helpful message.  This is particularly so for multisites when the person trying to register may not have made the connection between the various domains.

Wording such as:

"It looks like you already have an account with us for that email address %1.  <a href=\"/user/password\">Click here to request a new password</a> and login before proceeding." 

would give a little more guidance to the user.

Even better might be something along the lines of:

It looks like you already have an account with us for that email address %1. You could have created it on the following websites: domain1, domain2, domain3. <a href=\"/user/password\">Click here to request a new password</a> and login before proceeding.

with the sentence in bold only appearing for mulisite installations.

But I am wondering if all multisite setups would want the connection between the sites made so obvious?

I think torrance is going to work on a patch for this for 4.3 (chatted w/ Eileen last night on IRC). We might want to consider using the message that Drupal gives for the same situation (i.e. if you try to create a new user login from /user/register)

"The e-mail address dave@civicrm.org is already registered. <a href=\"/user/password">Have you forgotten your password?</a>"

(Suggesting this since I assume there was a lot of discussion in the larger Drupal community about the best approach.)