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Author Topic: Donor's choice of payment method not honored in Internet Explorer  (Read 1190 times)

juniperphoenix

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Donor's choice of payment method not honored in Internet Explorer
October 14, 2012, 01:19:46 pm
I have a donation page that offers two choices of payment method: PayPal and a pay later option. PayPal is the default.

Several donors using Internet Explorer have been routed to the pay later option even though they'd selected the radio button for PayPal. (The same donors, when directed to use Firefox instead, have been correctly routed to the PayPal option.)

So far we've encountered this issue with the following browser/OS combinations: IE9/Windows 7, IE8/XP, IE7/Vista.

I'm using CiviCRM 4.2.2 with Drupal 6.26.

Thanks for any advice you can offer!

Update: This has now also been reported on Firefox 16.0.1 on Ubuntu 10.04 LTS.
« Last Edit: October 15, 2012, 04:02:28 am by juniperphoenix »

Donald Lobo

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Re: Donor's choice of payment method not honored in Internet Explorer
October 14, 2012, 03:16:23 pm

1. can you try and reproduce this issue on our demo servers

2. most of us do not run windows / IE. Can you use IE developer tools and see if you can locate a javascript error or any useful message

lobo
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teenhorizons

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Re: Donor's choice of payment method not honored in Internet Explorer
October 26, 2012, 06:20:14 am
This is the same problem I am having in both IE and Chrome neither are seeming to give any error as to javascript issues. I am still trying to troubleshoot, but came here to see if anyone had a solution first.

Will update if I find anything.

Joomla 2.5 + CvicCRM 4.2.2
« Last Edit: October 26, 2012, 07:41:45 am by teenhorizons »

teenhorizons

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Re: Donor's choice of payment method not honored in Internet Explorer
October 26, 2012, 05:12:19 pm
Macbook Pro + Chrome problem is present
Seems to work with Safari and Firefox on my macbook

teenhorizons

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Re: Donor's choice of payment method not honored in Internet Explorer
October 28, 2012, 11:14:12 am
Found what I believe to be the source of the problem, just trying to find the code.

The call to jquery.min.js (src="http://ajax.googleapis.com/ajax/libs/jquery/1.3.2/jquery.min.js") is not calling it via SSL and I assume that you are also loading this page under SSL so browsers are not including the call.

If I tell my browser to so insecure content it loads everything the way it should. I am trying to find where this code is being loaded once found and corrected will post the resolution.

teenhorizons

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Re: Donor's choice of payment method not honored in Internet Explorer [SOLVED]
October 28, 2012, 11:39:57 am
In the admin panel go to CiviCRM
Administrator
System Settings
Resource URLS
Check Yes for Force Secure URLs (SSL)

Save and test, this seemed to work for me. Not tested in IE as I am on a macbook, but working now in Safari, Chrome, and Firefox.

juniperphoenix

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Re: Donor's choice of payment method not honored in Internet Explorer
October 29, 2012, 01:37:00 pm
Thanks for the suggestion! Alas, it didn't fix the issue in IE. I'll try testing on the demo server.

teenhorizons

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Re: Donor's choice of payment method not honored in Internet Explorer
October 31, 2012, 12:05:48 pm
Quote from: juniperphoenix on October 29, 2012, 01:37:00 pm
Thanks for the suggestion! Alas, it didn't fix the issue in IE. I'll try testing on the demo server.

Strange, it is working for me in IE 8, let me know what you come up with.

penguintrax

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Re: Donor's choice of payment method not honored in Internet Explorer
April 03, 2013, 08:21:00 am
I have two clients using 4.2.6 on Joomla and their donors using IE 9 are experiencing this issue using PayPal Payments Standard. Has anyone verified that the SSL setting will fix this issue? I don't want to approach clients about installing certs if this won't fix the issue.
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  • Donor's choice of payment method not honored in Internet Explorer

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