Author Topic: Help, Error message every second about event invitation (Read 1271 times)

ylavoie · October 17, 2012, 12:11:34 am

Hi,

My log files are filling my disk with an error every second. From what I can read, it is related to an email but nothing shows up in reports and/or database tables.

The messages are in french, so I paste the code also to help you follow.

How can I fix this?

Code: [Select]

Oct 17 02:54:51  [info] $Fatal Error Details = Array
(
    [message] => Nous ne pouvons charger la page demandée. Celle-ci requiert que votre navigateur accepte les cookies. Veuillez vérifier les préférences de votre navigateur et autoriser la reception de cookies (si ce n'est déja le cas). Si l'erreur persiste, contactez l'administrateur pour obtenir de l'aide.<br /><br />Administrateurs du site : Cette erreur peut indiquer que les utilisateurs accèdent à cette page en utilisant un domaine ou une URL autre que l'URL de base configuré. Exemple : l'URL de base est http://exemple.org, mais certains utilisateurs ont accès à la page via http://www.exemple.org ou un alias de domaine http://autreexemple.org.<br /><br />Erreur type : Impossible de trouver une clef de session valide.
    [code] => 
)


Oct 17 02:54:51  [info] $backTrace = #0 /var/www/rie/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php(300): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /var/www/rie/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php(251): CRM_Core_Error::fatal("Nous ne pouvons charger la page demandée. Celle-ci requiert que votre naviga...")
#2 /var/www/rie/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php(160): CRM_Core_Controller->key("CRM_Core_Controller_Simple", TRUE, FALSE)
#3 /var/www/rie/administrator/components/com_civicrm/civicrm/CRM/Core/Controller/Simple.php(63): CRM_Core_Controller->__construct("Envoyer à un ami", TRUE, NULL, "CRM_Friend_Form_Event", FALSE, FALSE)
#4 /var/www/rie/administrator/components/com_civicrm/civicrm/CRM/Utils/Wrapper.php(87): CRM_Core_Controller_Simple->__construct("CRM_Friend_Form_Event", "Envoyer à un ami", NULL, FALSE, FALSE, FALSE, FALSE)
#5 /var/www/rie/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(193): CRM_Utils_Wrapper->run("CRM_Friend_Form_Event", "Envoyer à un ami", NULL)
#6 /var/www/rie/components/com_civicrm/civicrm.php(78): CRM_Core_Invoke::invoke((Array:4))
#7 /var/www/rie/components/com_civicrm/civicrm.php(18): civicrm_invoke()
#8 /var/www/rie/libraries/joomla/application/component/helper.php(383): require_once("/var/www/rie/components/com_civicrm/civicrm.php")
#9 /var/www/rie/libraries/joomla/application/component/helper.php(351): JComponentHelper::executeComponent("/var/www/rie/components/com_civicrm/civicrm.php")
#10 /var/www/rie/includes/application.php(197): JComponentHelper::renderComponent("com_civicrm")
#11 /var/www/rie/index.php(42): JSite->dispatch()
#12 {main}

Hershel · October 17, 2012, 10:19:58 am

Your error appears to be

We can not load the requested page. This requires that your browser accepts cookies. Please check your browser settings and enable the reception of cookies (if it is not already the case). If the error persists, contact the administrator for assistance. <br /> <br /> Site Administrators: This error may indicate that users are accessing this page using a domain or URL other than base URL configured. Example: The base URL is http://exemple.org, but some users have access to the page via http://www.exemple.org or a domain alias http://autreexemple.org. <Br / > <br /> error: Unable to find a valid session key.

which is somewhat generic.

Do some features of the site work and others fail?

ylavoie · October 17, 2012, 02:50:29 pm

Thanks Hershel,

I know exactly what it says, my native language is french.
Everything seems to work but the HD space is dropping every second.

The question wasn't how does it translate but how do I get rid of those errors. Current CiviCRM log file is above 70Mb and growing.

I don't want to have to set up a CRON job to remove logfiles to keep my HD space.

Any suggestions?

Hershel · October 17, 2012, 03:06:01 pm

Quote from: ylavoie on October 17, 2012, 02:50:29 pm

I know exactly what it says, my native language is french.

Oh, I knew that. I translated it for the rest of us.

Quote from: ylavoie on October 17, 2012, 02:50:29 pm

Everything seems to work but the HD space is dropping every second.

Not sure. Can you remove cached template files and perhaps upgrade CiviCRM? I don't know Joomla too well, but perhaps you can clear some caches there and/or reset the sessions table?

ylavoie · October 18, 2012, 06:44:44 pm

Upgrade to what? I am running 4.2.2

After pulling the rest of my hairs, I decided to change a few lines of code to make error messages more explanatory. By passing a serialized version of the refused page structure downward from CRM_Utils_System::permissionDenied, I was able to get this:

Code: [Select]

Oct 18 02:09:12  [info] $Fatal Error Details = Array
(
    [message] => You do not have permission to access this page a:14:{s:2:"id";s:3:"219";s:9:"domain_id";s:1:"1";s:4:"path";s:24:"civicrm/event/manage/pcp";s:5
:"title";s:30:"Pages personnelles de campagne";s:15:"access_callback";a:2:{i:0;s:19:"CRM_Core_Permission";i:1;s:9:"checkMenu";}s:16:"access_arguments";a:2:{i:
0;a:2:{i:0;s:18:"administer CiviCRM";i:1;s:16:"access CiviEvent";}i:1;s:3:"and";}s:13:"page_callback";s:18:"CRM_PCP_Form_Event";s:10:"breadcrumb";a:3:{i:0;a:2
:{s:5:"title";s:7:"CiviCRM";s:3:"url";s:73:"/index.php?option=com_civicrm&amp;task=civicrm&amp;Itemid=339&amp;reset=1";}i:1;a:2:{s:5:"title";s:32:"Tableau de 
bord des évènements";s:3:"url";s:79:"/index.php?option=com_civicrm&amp;task=civicrm/event&amp;Itemid=339&amp;reset=1";}i:2;a:2:{s:5:"title";s:23:"Gérer les év
énements";s:3:"url";s:86:"/index.php?option=com_civicrm&amp;task=civicrm/event/manage&amp;Itemid=339&amp;reset=1";}}s:12:"component_id";s:1:"1";s:6:"is_ssl";s
:1:"1";s:6:"weight";s:3:"540";s:4:"type";s:1:"1";s:9:"page_type";s:1:"1";s:14:"page_arguments";b:0;}
    [code] => 
)

Unserializing gives:

Code: [Select]

{
	id = 219
	domain_id = 1
	path = civicrm/event/manage/pcp
	title = Pages personnelles de campagne
	access_callback = {
		CRM_Core_Permission
		checkMenu
	}
	access_arguments = {
		{
			administer CiviCRM
			access CiviEvent
		}
		and
	}
	page_callback = CRM_PCP_Form_Event
	breadcrumb = {
		{
			title = CiviCRM
			url = /index.php?option=com_civicrm&task=civicrm&Itemid=339&reset=1
		}
		{
			title = Tableau de bord des évènements
			url = /index.php?option=com_civicrm&task=civicrm/event&Itemid=339&reset=1
		}
		{
			title = Gérer les événements
			url = /index.php?option=com_civicrm&task=civicrm/event/manage&Itemid=339&reset=1
		}
	}
	component_id = 1
	is_ssl = 1
	weight = 540
	type = 1
	page_type = 1
	page_arguments = b:0
}

Now:

I don't use PCP
access civiEvent is allowed for public
allowing (against my better judgement) administer CiviCRM to public doesn't change anything
having contributions or campaigns installed or not doesn't change anything
googling around shows others bitten by the same snake

Again, any suggestions?

Thanks,

Yves

P.S.: Saying WHICH page is refused could prove usefull for debugging. I suggest that CRM_Utils_System::permissionDenied be improved to provide ths information.

Hershel · October 19, 2012, 03:35:10 am

Quote from: ylavoie on October 18, 2012, 06:44:44 pm

Upgrade to what? I am running 4.2.2

Well, your forum profile says 4.0.8. Anyhow 4.2.4 was released yesterday so you could upgrade.

Aside from that, I'm afraid I don't know. Perhaps someone else will answer.

ylavoie · October 19, 2012, 08:26:28 am

Profile updated, I'll have to keep a note to update that.
4.2.4? Give me a break, I went to 4.2.2 a few days ago!

xavier · October 19, 2012, 09:25:07 am

The initial backtrace seems to indicate it's the send to a friend feature.

1) do you have events with that feature enabled?
2) if you want it enabled, you might need to adjust your permissions so anonymous can use it as well

Quote

Code: [Select]
#4 /var/www/rie/administrator/components/com_civicrm/civicrm/CRM/Utils/Wrapper.php(87): CRM_Core_Controller_Simple->__construct("CRM_Friend_Form_Event", "Envoyer à un ami", NULL, FALSE, FALSE, FALSE, FALSE) #5 /var/www/rie/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(193): CRM_Utils_Wrapper->run("CRM_Friend_Form_Event", "Envoyer à un ami", NULL)

I'm not super sure if the log can be disabled or at least remove the backtrace in it. What's your debug configuration on civi?

Bonne chance

X+

ylavoie · October 19, 2012, 03:43:30 pm

Hi Xavier,

Thanks for the pointers.

I had an event with a send to a friend, but it is close and have been for many months. (july golf for members)
I'd be glad to adjust permissions and be done with that once and for all. Here's what is currently enabled:

Code: [Select]

Access Component 
CiviCase: access my cases and activities 
CiviCase: add cases 
CiviContribute: make online contributions 
CiviCRM: access CiviCRM 
CiviCRM: access uploaded files 
CiviCRM: add contacts 
CiviCRM: profile create 
CiviCRM: profile listings and forms 
CiviCRM: profile view 
CiviEvent: access CiviEvent 
CiviEvent: register for events 
CiviEvent: view event info 
CiviEvent: view event participants 
CiviMail: access CiviMail 
CiviMail: access CiviMail subscribe/unsubscribe pages 
CiviMember: access CiviMember

See anything missing?

Civi debugging is off. Log CAN be disabled, it is a simple matter to edit the code and remove annoying lines. But this doesn't solve anything. ;-)

Merci pour ton aide,

Yves

CiviCRM Community Forums (archive)

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Author Topic: Help, Error message every second about event invitation (Read 1271 times)

ylavoie

Help, Error message every second about event invitation

Hershel

Re: Help, Error message every second about event invitation

ylavoie

Re: Help, Error message every second about event invitation

Hershel

Re: Help, Error message every second about event invitation

ylavoie

Re: Help, Error message every second about event invitation

Hershel

Re: Help, Error message every second about event invitation

ylavoie

Re: Help, Error message every second about event invitation

xavier

Re: Help, Error message every second about event invitation

ylavoie

Re: Help, Error message every second about event invitation