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Author Topic: Cannot get Mailing to send - not sure how to debug  (Read 1476 times)

nant

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Cannot get Mailing to send - not sure how to debug
October 25, 2012, 08:27:22 am
My environment:

civicrm 4.2
joomla 2.5.7
have outmail configured to smtp - test works

I am trying to do a test mailing to a group of 10 addresses.

I go through the 5 step process and during the test process I actually select to send a test mail to the same group that will receive the live email.
The test mail works just fine.

But when I press the send now button I am taken to the


Scheduled and Sent Mailings


area, but I do not see any trace of anything actually sent.

I also manually executed all relevant jobs from the admin area - still no trace of email queued or sent.

Any assistance in debugging this would be very much appreciated.

Thanks,
Nick
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Donald Lobo

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Re: Cannot get Mailing to send - not sure how to debug
October 25, 2012, 09:24:44 am

what scheduled job are you manually executing?

are your php and mysql server on same time zone? does the job get executed a day later when u fire it manually

lobo
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nant

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Re: Cannot get Mailing to send - not sure how to debug
October 25, 2012, 09:29:02 am
Quote from: Donald Lobo on October 25, 2012, 09:24:44 am

what scheduled job are you manually executing?

are your php and mysql server on same time zone? does the job get executed a day later when u fire it manually

lobo

Thanks for stepping up ...

I am not really scheduling - I am clicking on the send now option, but after that I cannot really see any trace of this in the Scheduled and Sent Mailings
 area.

so errors appear either.
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planetwebb

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Re: Cannot get Mailing to send - not sure how to debug
October 25, 2012, 10:08:17 am
Go to Administer->CiviMail->Mailer Settings

Click "Save"

Retry your email queue...any change?

nant

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Re: Cannot get Mailing to send - not sure how to debug
October 25, 2012, 12:42:30 pm
Quote from: planetwebb on October 25, 2012, 10:08:17 am
Go to Administer->CiviMail->Mailer Settings

Click "Save"

Retry your email queue...any change?

Thanks for trying to help.

I have no idea what is happening.

When I click on Submit Mailing (with the send immediately box checked) I am sent back to the

Scheduled and Sent Mailings

page, but i see no indication of success or failure.
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Nick (aka nant from CB Team)

Donald Lobo

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Re: Cannot get Mailing to send - not sure how to debug
October 25, 2012, 02:44:58 pm

by any chance is your site multi-lingual?

lobo
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nant

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Re: Cannot get Mailing to send - not sure how to debug
October 25, 2012, 11:14:51 pm
Quote from: Donald Lobo on October 25, 2012, 02:44:58 pm

by any chance is your site multi-lingual?

lobo

Yes it is.
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Nick (aka nant from CB Team)

Eileen

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Re: Cannot get Mailing to send - not sure how to debug
October 26, 2012, 01:10:06 am
This patch will make it work until a release comes out with a fix

https://github.com/fuzionnz/civicrm/commit/2fa820297451813f7b4ed4a531ba784c21414561
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

nant

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Re: Cannot get Mailing to send - not sure how to debug
October 26, 2012, 01:26:37 am
Quote from: Eileen on October 26, 2012, 01:10:06 am
This patch will make it work until a release comes out with a fix

https://github.com/fuzionnz/civicrm/commit/2fa820297451813f7b4ed4a531ba784c21414561

Yes - that was it.

THANK you Eileen!

P.S. I am seriously thinking about creating a specific Joomla/civicrm guide to help others ... gathering info at the moment here.
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Nick (aka nant from CB Team)

Eileen

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Re: Cannot get Mailing to send - not sure how to debug
October 26, 2012, 03:14:28 am
Cool - that was a multilingual bug not a Joomla! one  - but more information for Joomla! users would be great - preferably written into the booki
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

Interpolat

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Re: Cannot get Mailing to send - not sure how to debug
October 29, 2012, 02:14:06 pm
Eileen

THe behavior I am getting is slightly different, but do you think this is the same issue I am experiencing here http://forum.civicrm.org/index.php/topic,25816.0.html ?
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  • Cannot get Mailing to send - not sure how to debug

This forum was archived on 2017-11-26.