CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Discussion (deprecated) »
  • Feature Requests and Suggestions (Moderator: Dave Greenberg) »
  • CiviPhone/CiviSMS
Pages: [1]

Author Topic: CiviPhone/CiviSMS  (Read 4937 times)

bpmccain

  • I post frequently
  • ***
  • Posts: 255
  • Karma: 5
  • CiviCRM version: 4.1
  • CMS version: Drupal 7.12
  • MySQL version: 5.2
  • PHP version: 5.2
CiviPhone/CiviSMS
November 03, 2012, 06:13:12 am
I've been playing around with CiviSMS with an eye to developing CiviPhone for automated calling. Once I configured Twilio as a provider for CiviSMS, I realized just how easy the next step was to configure CiviSMS to also make phone calls.

I just set up another provider, TwilioPhone, with very slightly different API parameters, and passed the text message field into the API as text to voice.

So I started to think that instead of a whole new module, perhaps we should just be combining this into a single module. I am assuming that other SMS/Voice API's are pretty similar. DruaplVoIP is an example of combining SMS into a single module.

Thoughts?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: CiviPhone/CiviSMS
November 03, 2012, 09:52:19 am

I think this also depends on what you want to use the Phone/VoIP interface for.

Something like Click2Call and filling out surveys while on the phone is very different than text to voice

Might want to do some research into some of the above systems and come up with a feature set etc that u'd like to explore and build

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

xavier

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4453
  • Karma: 161
    • Tech To The People
  • CiviCRM version: yes probably
  • CMS version: drupal
Re: CiviPhone/CiviSMS
November 30, 2012, 11:51:26 am
Quote from: bpmccain on November 03, 2012, 06:13:12 am
I just set up another provider, TwilioPhone, with very slightly different API parameters, and passed the text message field into the API as text to voice.

You mean to do robotcalls? How was the result?
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result

bpmccain

  • I post frequently
  • ***
  • Posts: 255
  • Karma: 5
  • CiviCRM version: 4.1
  • CMS version: Drupal 7.12
  • MySQL version: 5.2
  • PHP version: 5.2
Re: CiviPhone/CiviSMS
November 30, 2012, 02:47:23 pm
Worked great. No different from doing it with a standalone PHP file using the API.

Needs some work to be able to store the reponse in civicrm though.

Brylie Christopher Oxley

  • I post occasionally
  • **
  • Posts: 52
  • Karma: 1
  • CiviCRM version: 4.x
  • CMS version: Drupal 7.x
  • MySQL version: 5.x
  • PHP version: 5.x
Re: CiviPhone/CiviSMS
December 02, 2012, 04:23:38 pm
I work for a non-profit that is actively engaging in call-center scale fundraising. I would like to bring CiviCRM to the table as a solution for many of the organizational needs, and phone solicitation (e.g. VoIP integration) would be a very beneficial feature.

Is there a wiki page where we can compile a feature list?

Use Case
A phone center caller initiates a phone call to a constituent. The constituent answers. The caller asks if the constituent's contact information is correct and if they may be interested in completing a short survey. The caller also asks if the constituent would like to donate to an ongoing fundraising campaign.

User Interface
The call center employee clicks a button to call the next constituent in the call center queue. The phone call is connected and the employee is presented with the constituent profile. Once the constituent answers, the caller has an inline editable screen with constituent details, as well as buttons to initiate a survey and/or accept a contribution.
« Last Edit: December 02, 2012, 04:37:52 pm by Brylie Oxley »
Brylie Oxley
http://brylie.gnumedia.org

Michael McAndrew

  • Forum Godess / God
  • I live on this forum
  • *****
  • Posts: 1274
  • Karma: 55
    • Third Sector Design
  • CiviCRM version: various
  • CMS version: Nearly always Drupal
  • MySQL version: 5.5
  • PHP version: 5.3
Re: CiviPhone/CiviSMS
December 03, 2012, 05:50:47 am
Hey Brylie,

I'm pretty sure that Josue and co. at PTP have integrated some CiviContribute functionality into CiviSurvey which means a fair amount of the UI needs - might be that you'd just need to add the VOIP bit.

You might want to have a look and see if there are any wiki pages for the work that PTP did, and if not, you can always create one :)
Service providers: Grow your business, build your reputation and support CiviCRM. Become a partner today

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: CiviPhone/CiviSMS
December 03, 2012, 09:39:00 am

check:

http://wiki.civicrm.org/confluence/display/CRM/CiviPhonebank+-+Distributed+Phone+Bank+Management
http://civicrm.org/node/658
http://civicrm.org/blogs/colemanw/great-phone-campaign-thanks-civicrm-and-webforms

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Discussion (deprecated) »
  • Feature Requests and Suggestions (Moderator: Dave Greenberg) »
  • CiviPhone/CiviSMS

This forum was archived on 2017-11-26.