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Author Topic: "Matching Contact" text is confusing  (Read 1408 times)

ken

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"Matching Contact" text is confusing
November 06, 2012, 03:43:50 pm
Who is the "matching contact"?

When I save a contact and CiviCRM tells me there is another contact like this one, the text is confusing ...

Quote
Please correct the following errors in the form fields below:

    One matching contact was found. You can View or Edit the existing contact, or Merge this contact with an existing contact.
    Fred Example    fred@example.com    View Edit Merge
    If you're sure this record is not a duplicate, click the 'Save Matching Contact' button below.

"One matching contact was found" suggests that the "matching contact" is the other one that's like this one.
"Click the 'Save Matching Contact' button" suggests that this contact is the "matching contact".

This is confusing.

Suggestion: change the button name to "Save this contact anyway" or "Save this contact despite matches" or something that doesn't say "matching contact"

Ken

joanne

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Re: "Matching Contact" text is confusing
November 06, 2012, 10:39:48 pm
I agree the wording 'Save Matching Contact'  is confusing. 

My reasoning is a little different though.  If it truly was a matching contact I would merge them not save them. 

If I want to "Save this contact anyway" it is because they don't match in the context of my database and the memberships/subscriptions/services we offer.   

My vote is for "Save this contact anyway"

petednz

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Re: "Matching Contact" text is confusing
November 07, 2012, 10:41:08 am
Agree that a change of wording would help. Not sure quite the best wording but can't improve on the suggestion above.
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  • Discussion (deprecated) »
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  • "Matching Contact" text is confusing

This forum was archived on 2017-11-26.