Author Topic: No confirmation email sent for paid event. Confirmation only send when not paid (Read 520 times)

TimberlineTom · November 06, 2012, 04:05:43 pm

I believe this broke on 4.2.4. I've just upgraded to 4.2.6 to see if still not working. When an event is "paid", no confirmation is sent out. Changing to "not paid", confirmation sends. I've replicated this on the Joomla Demo site. Soccer Game not paid sends confirmation, changing to PayPal Standard (using sandbox), confirmation does not send. I do not see any errors. Not sure what logs or debugging to do.

Anyone else seeing this? My Executive Director relies on the email for registration information. I'm trying to calm him and preparing a daily participant report I can send him, but this is definitely broken.

Thanks,
Tom

LindseyM · November 07, 2012, 01:14:20 am

We had the problem you're describing and our developer eventually fixed it, saying: On my install the issue was we were getting failures in the Smarty template engine as I think that the upgrade of the message templates failed from 4.0 -> 4.1. Reverting the messages (which were showing as custom messages) in configuration -> message templates -> System Messages fixes the problem.

The conversation about our similar issue took place at http://forum.civicrm.org/index.php/topic,24831.msg104609.html#msg104609

Lindsey

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Author Topic: No confirmation email sent for paid event. Confirmation only send when not paid (Read 520 times)

TimberlineTom

No confirmation email sent for paid event. Confirmation only send when not paid

LindseyM

Re: No confirmation email sent for paid event. Confirmation only send when not paid