CiviCRM Community Forums (archive)

I'm working on click to call functionality within CiviCRM and Twilio. User can login, authorize CiviCRM to use their personal / constituency Twilio account (through Twilio Connect), and set a callback number for the duration of the logged in session.

Users can then click on any phone number, and will be presented with a small pop-up window. They can select to dial directly from the browser using Twilio Client, or they can have the phone next to them ring, and be connected to the contact after pressing 1 to confirm the connection (just in case they entered the wrong callback number).

Right now, I am achieving this by editing the phone number field to change from (555) 555-1212 to

<a href="https://www.example.com/twilio/click2call/click2call.php?to=5555551212&cid=1" onclick="window.open (this.href, 'child', 'height=400,width=300'); return false">(555) 555-1212</a>.

This is easy enough to achieve programmatically through pre- and post- hooks formatting the phone (as is done already to achieve the brackets and hyphen); however, it looks a little messy when someone goes to edit a contact, and could get messy for my planned future CiviPhone (clone of CiviSMS and CiviMail).

Any thoughts about how this could be done cleaner? It would be nice to have a standard way to 'format' phone numbers, as we do with addresses (CRM_Utils_Address).

Just wanted to get other peoples thoughts about what they think would be the best way to accomplish this. Obviously storing html and javascript inside the phone field in mysql is not the most elegant way to achieve the solution.