CiviCRM Community Forums (archive)

I have a profile being used to as a mailing list sign up form. It gathers name, email and country and then automatically adds anyone who fills it in to the group 'Newsletter'. Anyone who fills it in sees the same message on the next page "Thank you. Your information has been saved".

If the person has already signed up, but never activated their membership via the link they were emailed, they will also see the message "You are already subscribed in X, your subscription is pending".  It seems to me that if someone has a pending membership to this group, it may be that they signed up months ago, the message went to their spam and has long been deleted - is there anyway to give that person the chance to re-subscribe? I think there should be I think that the same email, with the confirmation link should be resent and these people should see the same message - "Thank you, please check your email..." type thing.

If we are unable to resend the email for some reason, then we should make it clearer to the end user what the situation is. The wording could be something like 'You have already subscribed to X, please check your email so that you can follow the link to confirm your subscription - be sure to check your spam/junkmail folders if you can't see it", but as I said - that email may be long gone, so much better to resend it.

Finally, I think the fact that this pending message is shown alongside the "Thank you. Your information has been saved" message is confusing for people. In fact, as far as I can see, that thank you message doesn't really need to show in any case.

A secondary but related point is that if you are already actually subscribed to the group you see the "Thank you. Your information has been saved" message, and nothing telling you that you are already a member (maybe - "...and if you're not getting the emails, please be sure to check your junk...") - am I missing this somewhere? Would this be easy to implement?

Happy to help with this if I can, just putting it out there for discussion first...

Thanks Deepak, agree with what you say.

I have one thing to add to the first part:

1.  Fixing subscription code to show right message w.r.t pending status + allow re-sending mails. Also, if you are already subscribed to this group - a notification of this.

I'm not equipped with the skills to take on playing about with the code myself, so can't offer to fix. Deepak, what's the best option - leave this post up and see what happens? Or file an improvement on Jira?

Agreed. For this site I'm working on, I've changed the civi message to just 'Thank you.' in CRM/Profile/Form/Edit.php line 271.

I have also overridden the styles in my Civi theme to make the non-generic message stand out more (bigger font size, more padding, wider border)

I think that from a user perspective, it's unnecessary and confusing to see 2 messages. Are there any cases in which we actually need to display the default one, or is it always accompanied by another one? Maybe we can just get rid of it?

And again, the fact that there is no - "You are already subscribed to this group" message is something that, IMO, needs addressing reasonably urgently.

I heard Coleman was doing work on messages recently, so this may be of interest to him...?

So far the work I've done on messages has been back-end only

Hey there, by back end only do you mean, you have only worked on messages that get shown by CiviCRM.  How about messages that we pass to drupal_set_message().  Is there a rule for when we use one or the other?  I think that in this case the problem is that we display a drupal message and a civicrm message on the same screen which doesn't make sense IMO.

I haven't investigated why this is the case, but I wonder if it is simple as something like 'if this is a public page, we should route all messages to the CMS message displayer'

Michael