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Author Topic: POSSIBLE BUG: Contribution Receipt Never Emailed  (Read 676 times)

drumma777

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  • Posts: 13
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    • Global Christian Ministry Forum
  • CiviCRM version: 4.2.6
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  • MySQL version: 5.1.63-cll
  • PHP version: 5.3.10
POSSIBLE BUG: Contribution Receipt Never Emailed
November 12, 2012, 12:01:55 pm
I have a custom profile in place that I am using with a contribution page expecting the notification email (configured in the profile advanced settings) to be sent when someone makes a contribution.  I have tested this with a test contribution form that does not use a payment processor and it worked as expected.  For the real contribution form that I am using for membership renewals or membership dues, the notification email from the profile is never sent even after the contribution is completed.  Also, the receipt (configured for the contribution page) is never emailed to the payee and never bcc to myself.  I am using PayPal Standard as the payment processor.  Is there a bug, workaround, or am I just totally missing something here?   

Thanks SO MUCH for anyone who can help me figure this out before too long!   

Kindly,
Rick Monyer

grandesigns

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Re: POSSIBLE BUG: Contribution Receipt Never Emailed
November 12, 2012, 12:45:43 pm
Hi Rick,

My money says that it's a bug. I am having a similar issue with recurring donations with PayPal Pro not sending any of their e-mails (receipt or recurring start notification), also on Wordpress. To find out if we are experiencing the same problem, go to /wp-content/plugins/civicrm/civicrm/extern/error_log

If you have two errors listed for each contribution that did not send e-mails that look something like this:

Quote
[12-Nov-2012 20:16:09 UTC] PHP Fatal error:  Call to undefined function get_option() in /home/gleaners/public_html/wp-content/plugins/civicrm/civicrm/CRM/Utils/System/WordPress.php on line 203
[12-Nov-2012 20:17:39 UTC] PHP Fatal error:  Call to undefined function get_option() in /home/gleaners/public_html/wp-content/plugins/civicrm/civicrm/CRM/Utils/System/WordPress.php on line 203

then we are probably experiencing the same problem. If so, let me know and maybe we can figure out a solution together (or get help from the same source, at least!)...
« Last Edit: November 12, 2012, 12:48:26 pm by grandesigns »

drumma777

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  • CiviCRM version: 4.2.6
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  • PHP version: 5.3.10
Re: POSSIBLE BUG: Contribution Receipt Never Emailed
November 13, 2012, 06:34:44 am
Thanks grandesigns for your response!  I unfortunately do not have anything under "/wp-content/plugins/civicrm/civicrm/extern/" except 9 php files so I am unable to verify if we're experiencing the same problem.  Maybe some more people will respond and offer a solution.
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