CiviCRM Community Forums (archive)

I am logged in as myself and I create a case. I have set the creator and manager to the person entering in the info. When I do that and create a case it works successfully listing me as the case manager. But when I  try to log in as someone else and I create a case, and it creates a new contact record for that person. I have even set his permissions to admin and it is still doing it. I found this issue because in the case role it lists his email address instead of his name. Then I looked up the email address as the contacts first name and there were several of them created for each case I was testing. What am I doing wrong? Why would it create a new record for this person (the case manager role) each time I add a new case?

Below is what I have for my XML. Basically I am logged in as Bob. When I create a new case the case primary manager does not list Bob, it lists Bob's email. So I click on bob's email to see the contact information, and it was a newly created record (bob's email is listed as the name). It did not link it to bob's current user profile, it just created a new one.
 <RelationshipType>
        <name>Primary Case Manager</name>
      <manager>1</manager>
      <creator>1</creator>
    </RelationshipType>
    <RelationshipType>
        <name>Secondary Case Manager</name>
    </RelationshipType>

No because it is successful when I login and create a case. I tried deleting his user name and recreating it and it is doing the same thing.