Author Topic: Disabling 'Customer Receipt/Purchase Confirmation' email receipt (Read 1639 times)

leupi · November 16, 2012, 07:12:49 am

CiviCRM is sending out a credit card receipt with the following header: '[Org name] Customer Receipt/Purchase Confirmation'. We do not want this to go to our donors as our credit card gateway already sends one. I at one time found out how to disable this, I had to go into a config file (a php file I believe) and modify a line, perhaps changing a TRUE to a FALSE, I really cannot remember. I thought that I documented that change but I can't find it anywhere. We just upgraded from 3.x to 4.x and CiviCRM is again sending that email. I assume that the upgrade overwrote the file.

Does anyone have any thoughts as to what file this is and what the modification might be?

Thanks!

Michael McAndrew · November 20, 2012, 03:33:06 am

Are you sure that this is coming from CiviCRM?

I just did a case insensitive search of the 4.2 codebase for the string "Purchase Confirmation" and nothing came up. It doesn't sound like a CiviCRM receipt, though I could be wrong. Might be a customised subject line. Did you do that?

Can you paste / do you want to google some strings from the contents of the email so we can double check where it is coming from.

Michael

leupi · October 02, 2013, 06:39:40 am

Just in case anyone else runs into this:

By default both CiviCRM and Authorize.net are set to email the customer a receipt. As two receipts for the same purchase can be confusing I needed to disable this functionality in CiviCRM. In the file sites/al/modules/CRM/Core/payment/AuthorizeNet.php, modify line 58 as such:

$this->_setParam('emailCustomer', 'True');

'True' needs to be set to 'False'

bcobin · March 31, 2015, 08:54:23 am

Thanks for this - insofar as sending receipts from Authorize.net are a setting that's easily found (and changed) over there, I'd consider removing this entirely in future versions of Civi, if that makes any sense.

Thanks again!

joemcl · March 31, 2015, 11:44:47 am

See this blog post by Eileen, I think the issues are related - https://civicrm.org/blogs/eileen/what-recurring-receipting-options-work-you

CiviCRM Community Forums (archive)

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Author Topic: Disabling 'Customer Receipt/Purchase Confirmation' email receipt (Read 1639 times)

leupi

Disabling 'Customer Receipt/Purchase Confirmation' email receipt

Michael McAndrew

Re: Disabling 'Customer Receipt/Purchase Confirmation' email receipt

leupi

Re: Disabling 'Customer Receipt/Purchase Confirmation' email receipt

bcobin

Re: Disabling 'Customer Receipt/Purchase Confirmation' email receipt

joemcl

Re: Disabling 'Customer Receipt/Purchase Confirmation' email receipt