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  • Civimail Opt out link gives Error: CiviCRM-001
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Author Topic: Civimail Opt out link gives Error: CiviCRM-001  (Read 1008 times)

stevegjacobs

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Civimail Opt out link gives Error: CiviCRM-001
November 22, 2012, 04:04:39 am
Hi
When the recipient of a mailing list message connects to the opt out link in, they are taken to an error page that indicates that the recipient doesn't have permission to view the page, as below.

CiviCRM-001
Error: CiviCRM-001

Sorry but we are not able to provide this at the moment.
You do not have permission to access this page

Return to home page.

The link looks like this : http://mydomain.com/index.php?option=com_civicrm&task=civicrm/mailing/optout&reset=1&jid=320&qid=29463&h=b5ab7e56a3100731

Any ideas of what I'm missing in my setup?
Steve Jacobs

The smallest act of kindness is worth more than the grandest intention.
Oscar Wilde

stevegjacobs

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Re: Civimail Opt out link gives Error: CiviCRM-001
November 22, 2012, 04:33:50 am
Forgot to say - this is Civicrm 4.2.4 with Joomla 2.5.8

Thanks
Steve
Steve Jacobs

The smallest act of kindness is worth more than the grandest intention.
Oscar Wilde

Donald Lobo

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Re: Civimail Opt out link gives Error: CiviCRM-001
November 22, 2012, 04:56:44 am

check the civicrm + joomla permissions and ensure that anon user has permissions to subscribe/unsubscribe from messages

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM (Moderator: Dave Greenberg) »
  • Civimail Opt out link gives Error: CiviCRM-001

This forum was archived on 2017-11-26.