CiviCRM Community Forums (archive)

I've never had a use-case as described in the manual (using "end date"), but for a due date I might create a new activity type, let's call it "due date", and then let's say typically a due date is 90 days from the start date. Then like so:
1. Set up the timeline to have the due date activity prepopulated at a 90 day offset from open case.
2. Define those other activities to be negative offsets, and use the due date activity as the reference activity.

And regarding end date, it gets set when you change case status to closed, so I guess you could use Change Case Status as the reference activity if you only ever use that to close cases.

Also (this is my first time using civicase) I am finding the reference activity behavior counter-intuitive.  Referencing the open case activity works as expected (i.e., the due dates for the activities do not change).  However, it would seem to me that referencing another activity should work differently. 

If I have an "Update Presenter Application" activity that is offset 3 days from a "Management Approval" activity then it would seem to me that the date for the Update Presenter Application should adjust depending on the Management Approval completion date.  Management might approve a month early, but we still might want the presenters contacted within three days.  Is seems like the only difference between the current functionality and simply referencing the case open date is that the math is easier.

Am I missing something here?       

? Can you explain what you mean by not implemented?

Nothing updates by itself as the case goes on if that's what you mean. Activity creation only happens at either case creation or when you manually use the add timeline function on the manage case screen.