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Author Topic: Blank screen after clicking Confirm Contribution button  (Read 962 times)

isherwood

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Blank screen after clicking Confirm Contribution button
November 25, 2012, 07:24:17 am
We've had an intermittent problem for some time on Joomla 1.7/2.5 and through several minor versions (4.0.x >> 4.2.6). Joomla 2.5.8 reports this on the blank page when errors are turned on:

Code: [Select]
PHP Fatal error:  Class 'CRM_Contribute_BAO_ContributionPage' not found in /.../administrator/components/com_civicrm/civicrm/CRM/Core/Payment/PayPalIPN.php on line 167
Our host's cPanel PHP log contains these errors and notices:

Code: [Select]
PHP Fatal error:  Class 'CRM_Contribute_BAO_ContributionPage' not found in /.../administrator/components/com_civicrm/civicrm/CRM/Core/Payment/PayPalIPN.php on line 167
Code: [Select]
PHP Notice: Undefined index: receipt_from_email in /.../administrator/components/com_civicrm/civicrm/CRM/Contribute/BAO/ContributionPage.php on line 340
We're on Bluehost with PHP 5.3.18.

I've read through a number of similar threads, but none seem to match our problem exactly. Help is appreciated.
« Last Edit: November 25, 2012, 07:28:46 am by isherwood »

isherwood

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Re: Blank screen after clicking Confirm Contribution button
December 17, 2012, 07:25:21 am
Bump. This is a critical issue that's going to force us away from CiviCRM. That would be a shame, since CiviCRM fits our needs well.

Donald Lobo

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Re: Blank screen after clicking Confirm Contribution button
December 17, 2012, 09:24:59 am

typically a white screen means resource limitations (either memory or cpu). if i had to guess, i suspect its your hosting solution. Civi requires a fair bit of resources and hence a decent hosting solution (which in general costs a bit more)

lobo
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isherwood

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Re: Blank screen after clicking Confirm Contribution button
December 17, 2012, 09:26:37 am
Thank you, lobo. After some additional troubleshooting (extension updates and cache manipulation), we seem to be having more success.

FWIW, Joomla reports PHP memory at 128MB. A test utility I ran capped at 100MB, which I'd assume is still adequate.
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