CiviCRM Community Forums (archive)

Call for Proposals: Implementing CiviCRM at Médecins Sans Frontières / Doctors Without Borders (MSF) South Africa
1.0   MSF Background
Médecins Sans Frontières / Doctors Without Borders (MSF) is an international humanitarian aid organisation that provides emergency medical assistance to populations in distress in more than 60 countries. MSF was founded in 1971 to provide emergency medical assistance and to speak out about the plight of its patients. In 1999, in recognition of its work to alleviate human suffering, MSF was awarded the Nobel Peace Prize
Located in Johannesburg, MSF South Africa was established in 2006. The office now conducts communication and fundraising activities, and supports MSF programmes worldwide by providing medical expertise and recruiting fieldworkers.

2.0   Current software and number of users
MSF South Africa is currently using software that was originally designed to manage regular, monthly debit order donations but that has subsequently been modified to capture cash donors.
However problems remain, for example, in the software’s ability to segment donors, to generate automatic thank you notes and tax receipts, and to fulfil marketing and stewardship needs.
A total of four fundraising officers use the software to manage a growing database of nearly 20,000 donors.

3.0   Technical functionalities required from CiviCRM
MSF South Africa is in need of an effective tool to manage its relationship with its growing donor base. We have selected CiviCRM, and would now like to commission a consultant to customise the database to our requirements and assist with the transition.
Successful proposals will cater for MSF South Africa’s specific requirements, as well as compelling, additional requirements that prospective consultants may consider necessary given previous experience implementing such systems.
4.0   Summary of CiviCRM requirements
Should you be interested in submitting a proposal for this job, please contact the MSF Data Supervisor Mthulisi Ncube or Chipo Tazvishaya to obtain the detailed MSF requirements on +27 11 403 4440

What follows is a summary of MSF South Africa’s CiviCRM requirements:
•   Register and centralise all relationships between MSF SA and our donors;
•   Provide a set of tools that will facilitate the donor categorisation;
•   Develop a powerful tool for data analysis and report generation based on templates;
•   Manage different kinds of relationships between contacts, companies and organisations;
•   Provide a flexible system that will facilitate the introduction of information or MSF contacts, including donors, service providers and volunteers;
•   Promote and facilitate fundraising actions with the management of campaigns and mailings;
•   Integrate a tool to manage financial data;
•   Migrate data from the old database to the new system.

5.0   Your proposal must detail:
•   How you will implement CiviCRM to meet our listed needs and yet guarantee its adaptability to possible future needs;
•   Examples of three implementations of CiviCRM you have completed in the past 24 months, including your approach and lessons learned;
•   The level of support you are willing to offer and the associated cost;
•   The level of training, expected outcomes, requirements and cost;
•   Itemised project details.

6.0   Contacts and deadline
•   Should you have any questions, please contact Mthulisi Ncube or Chipo Tazvishaya on +27 11 403 4440
•   All proposals must be submitted on or before the 31st of December 2012.
•   Only shortlisted consultants will be contacted.