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Author Topic: New install but page can not be found error displayed when accessing admin  (Read 1415 times)

Warrenn

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New install but page can not be found error displayed when accessing admin
December 11, 2012, 05:40:29 pm
I just did a new install of Joomla 2.5 and then a new install of CiviCRM 4.2.6. The install went through with no errors displayed. When I go to click on the admin area under Components>>CiviCRM I get the following error:
Firefox can't find the file at mysite.com/administrator/index.php?option=com_civicrm
I can go to other areas of the Joomla admin area with no issues.
I notice that there are no sub menu items for CiviCRM and when I look at the source code there are no sub menu items either.
Any ideas on what is causing this?
Thanks in advance for your time.

Warren
« Last Edit: December 12, 2012, 06:12:56 am by Warrenn »

Hershel

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Re: New install but page can not be found error displayed when accessing admin
December 17, 2012, 05:07:31 am
Quote from: Warrenn on December 11, 2012, 05:40:29 pm
I just did a new install of Joomla 2.5 and then a new install of CiviCRM 4.2.6. The install went through with no errors displayed.

Did you get a nice Success page saying that CiviCRM was installed successfully?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Warrenn

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Re: New install but page can not be found error displayed when accessing admin
January 03, 2013, 09:53:16 am
Sorry for the delay in responding.
I think it did but I honestly don't recall.
I was just checking it again and now get a series of smarty error messages about not being able to create a directory or open a stream.
There is no folder or files at \administrator\components\com_civicrm\civicrm\packages\Smarty\Smarty.class.php
Does this mean that the install was not complete?
Thanks
Warren
« Last Edit: January 03, 2013, 10:15:54 am by Warrenn »

Hershel

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Re: New install but page can not be found error displayed when accessing admin
January 03, 2013, 10:23:11 am
Quote from: Warrenn on January 03, 2013, 09:53:16 am
I was just checking it again and now get a series of smarty error messages about not being able to create a directory or open a stream.

Look in  <joomla-root>/media/civicrm/templates_c/ to see if anything is there.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Warrenn

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Re: New install but page can not be found error displayed when accessing admin
January 07, 2013, 12:23:21 pm
There is a folder called en_US. There are no other files or folders.
There are a number of folders in media/civicrm, ConfigAndLog, Custom, persist, and upload although most are empty.

Hershel

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Re: New install but page can not be found error displayed when accessing admin
January 09, 2013, 03:13:40 am
That is all correct. I am not sure what is wrong with your install. :(
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Warrenn

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Re: New install but page can not be found error displayed when accessing admin
January 09, 2013, 04:01:26 am
Any suggestions as to what I should do?
Thanks

Hershel

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Re: New install but page can not be found error displayed when accessing admin
January 09, 2013, 04:53:45 am
I would reinstall. Use a fresh DB if your current one has data. Based on what happens with the new one, you may figure out what's wrong. Be sure to look for a Success page after installing.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Warrenn

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Re: New install but page can not be found error displayed when accessing admin
January 15, 2013, 09:54:06 am
Thanks I will try that, appreciate the time
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • New install but page can not be found error displayed when accessing admin

This forum was archived on 2017-11-26.