CiviCRM Community Forums (archive)

Hi there,

I have a client who reported that one of their members was receiving renewal notices even after they'd renewed their membership.  I've included a screenshot of their Activities tab that clearly shows they renewed their membership 28 days before the end date (1/4/13), but also shows them continuing to receive notifications.  I can confirm that their membership data looks correct - and civicrm_membership_log shows their new end date as 1/4/14 as of 12/6/12.

I suspect the issue is to do with the repetition settings (see the other attached screenshot).  Is it possible that once a record is flagged to get renewal reminders, it's not rechecked to see if they've renewed before the repeating message is sent out?

After upgrading to 4.3.5, I'm seeing the same problem as well as members getting multiple copies of the same renewal notice. I haven't had a chance to dig into it yet (that's tonight's project), but something is very wrong with the repeating reminder code.

We had a similar problem before upgrading from 4.2 that caused us to turn off the repeating reminders.

I would be willing to help with testing.  I don't use repeating reminders, but my reminders are sent out irrespective of the members expiration date.  I have also posted this issue a couple of times.  I have mine running to see if it fixes itself after running through the membership for a while.  If I start getting emails that they are received the reminder again, I will have to shut it off.  The difficulty with this, is that the only way to really test is to have it send out a live email and that has a tendency to piss people off.  I did try and refine the scope of the emails by designating a group and it did not use that constraint either. 

A couple of developer tasks need to be done for this, IMO

1. Write a set of unit tests and data sets to document and specify the expected behavior

2. Modify the code to make it more testable, I.e. ability to log emails / restrict sending to a group etc

Any one interested in playing the lead on this, please ping us on irc

Lobo

The more I get into this problem, the more confused I get.  I have a single reminder email going out.  The reminders are going out to folks whose membership have been expired for 10 years, AND they are still going out to folks on my do not email list!!!  I have been getting some angry emails from folks requested not to be emailed.  I am going in and deleting emails out of the system so it doesnt happen again.  This is a problem.  I am letting the job run as a membership information validation to see if I need to get through the entire membership for it to start working right.  Does the job actually set an indicator stating that folks have received their reminder?