CiviCRM Community Forums (archive)

Forgive me if this is not in the right subforum. I'm very new to this site (and to the job).

I've been tasked with trying to figure out why this error message is appearing when new users attempt to subscribe to a client's newsletter via a form on their website.

Warning: require_once(CRM/UD/UI.php) [function.require-once]: failed to open stream: No such file or directory in /home/military/public_html/wp-content/plugins/civicrm/civicrm/CRM/Core/ClassLoader.php on line 99

Fatal error: require_once() [function.require]: Failed opening required 'CRM/UD/UI.php' (include_path='.:/home/military/public_html/wp-content/plugins/civicrm/civicrm/:/home/military/public_html/wp-content/plugins/civicrm/civicrm//packages:.:/usr/lib/php:/usr/local/lib/php') in /home/military/public_html/wp-content/plugins/civicrm/civicrm/CRM/Core/ClassLoader.php on line 99

The site was built before I started this job, and as far as I know, the form was working up until very recently.

I would appreciate any tips or advice you could give, and will share any additional information that may be necessary. Honestly, I'm not quite sure even where to start trouble-shooting the error.

Thanks in advance!

Is the file public_html/wp-content/plugins/civicrm/civicrm/CRM/UD/UI.php on the server?

I just looked - there is no UD folder in the CRM directory.

Is this something that CiviCRM creates automatically or is it user-generated?

I checked the code base. There is no such directory nor any such PHP file in 4.2.7. Do you have 4.2.4? Can you upgrade to 4.2.7?

I'm going through the process of upgrading to 4.2.7 now. I'll let you know what happens. Thanks for giving me a starting point!

Didn't even know CiviCRM had a more recent version. Wordpress only upgraded to 4.2.4 on the latest upgrade through the admin panel.

I checked the code base. There is no such directory nor any such PHP file in 4.2.7. Do you have 4.2.4? Can you upgrade to 4.2.7?

I successfully completed the upgrade to 4.2.7, but the new install is also missing the public_html/wp-content/plugins/civicrm/civicrm/CRM/UD/UI.php file (CRM is there, but there is no UD directory).

Not sure where to look next.

civicrm does not have a UD directory. i suspect that was installed / deployed by your consultant / integrator / developer?

lobo

Yeah, he's no longer employed here, which is why I'm having such a time figuring out what he did with this site.

The ClassLoader line pointed to in the error says:

  function loadClass($class) {
    if (
      // Only load classes that clearly belong to CiviCRM.
      0 === strncmp($class, 'CRM_', 4) &&
      // Do not load PHP 5.3 namespaced classes.
      // (in a future version, maybe)
      FALSE === strpos($class, '\\')
    ) {
      $file = strtr($class, '_', '/') . '.php';
      // There is some question about the best way to do this.
      // "require_once" is nice because it's simple and throws
      // intelligible errors.  The down side is that autoloaders
      // down the chain cannot try to find the file if we fail.
      require_once ($file);
    }
  }
}

Is this why the error is showing? Because the UD/UI.php file isn't a normal part of CiviCRM?

I've been pouring through code and I can't figure out where or why the signup form points to that file (and, of course, can't find any saved versions of the file here locally).

yes. u need to make sure that drupal and/or civicrm are not loading that file

lobo

yes. u need to make sure that drupal and/or civicrm are not loading that file

lobo

Unfortunately, I can't figure out how to make it stop. I can't see any references to that file anywhere except for in the error message.