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Author Topic: Error when looking at contributions  (Read 427 times)

CityClub

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Error when looking at contributions
January 15, 2013, 01:34:42 pm
Just today, I went to look at a contacts contributions and when I clicked on the contributions tab, it error-ed out and gave me this:

Sorry but we are not able to provide this at the moment.
Could not find user name for payment processor

I check several other records and I could view contributions no problem. I've only run into it on one record so far.

Anyone else ever seen that? Any thoughts?

Thanks!
CityClub

Hershel

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Re: Error when looking at contributions
January 16, 2013, 04:13:14 am
Seems odd. Do you have multiple payment processors?
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CityClub

  • I post occasionally
  • **
  • Posts: 39
  • Karma: 0
    • Seattle CityClub
  • CiviCRM version: 4.2.6
  • CMS version: Drupal 6.26
  • MySQL version: 5.1.50
  • PHP version: 5.3.3
Re: Error when looking at contributions
January 16, 2013, 09:24:23 am
Just PayPal Pro and PayPal Pro Sandbox, though I wouldn't count that as two really. The specific record I know it's happening on I have been able to look at no problem before. It was probably before the upgrade to 4.1.

I used Find Contributions to search for this persons contributions and they all showed up fine in the search and it doesn't look like there is anything different about these than other peoples contributions. I was also able to view specific contributions no problem.
CityClub

CityClub

  • I post occasionally
  • **
  • Posts: 39
  • Karma: 0
    • Seattle CityClub
  • CiviCRM version: 4.2.6
  • CMS version: Drupal 6.26
  • MySQL version: 5.1.50
  • PHP version: 5.3.3
Re: Error when looking at contributions
January 31, 2013, 01:07:08 pm
Still haven't found any other records that do this, but this one still does. I can add contributions for this person through a 'New Contribution' in the Contribution drop-down, but not their contribution tab. They do have a pledge (though several others do as well) and I can add a pledge payment no problem.
CityClub
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
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  • Error when looking at contributions

This forum was archived on 2017-11-26.