CiviCRM Community Forums (archive)

Civi version 4.2.7, running on Joomla 2.5.8

Hi.

I'm having trouble getting the Civi scheduled jobs running correctly on both sites I am running it on. One site has been going well for a while, while the other is a few months old with a clean install of Civi.

I have tried running the crons using 'cli' and 'wget', both with the individual job commands and the group 'execute' one - same results.

Here are the issues...

Most scheduled jobs seem to run, with the exception of 'process_mail'.

1. The cron runs and spits out a notification email with a php memory error - it claims that memory was exhausted at 32mb, however I have php.ini in place set at 512mb. I have also had the server host working on the issue with no success. - any advice on where to look next?

The emailed error : 

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /home/atlantic/public_html/administrator/components/com_civicrm/civicrm/CRM/Event/BAO/Participant.php on line 1311

2. This may be linked (?). The scheduled mailing seems to begin running, but stalls at 'running' without sending any mailing in the queue. This is the same on both sites, old and new.

I've seen old posts about both these issues, but having tried all the hints have got no further. I hope someone has managed to conquer the same problem.

Cheers for any advice.

Ian.

Hello!

When I run the following...

http://[domain]/administrator/components/com_civicrm/civicrm/bin/cron.php?job=process_mail&name=???&pass=???&key=???

I get this error:

Fatal error: Call to a member function saveLastRun() on a non-object in /home/atlantic/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/JobManager.php on line 115


When I run this...

http://[domain]/administrator/components/com_civicrm/civicrm/bin/cron.php?&name=???&pass=???&key=???

I just get a white screen.

In both cases, scheduled mailings stay 'Scheduled' and don't progress to 'Running'.

If I run the scheduled job manually from the Admin panel it works fine.

Does this help, or just make it more baffling?

Cheers!!

Ian.

I checked the scheduled jobs list and it is enabled and it shows that some jobs were executed, however the process_mailings job was within the hour limit, so I rescheduled another mailing and paused the cron jobs for an hour.

I then ran the link in my browser and got the same php memory error:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /home/--------/public_html/administrator/components/com_civicrm/civicrm/CRM/Contact/BAO/Query.php on line 625

It definitely seems to be an issue with the mailings job and still looks like a memory issue, but the hosts say no.

33m is not enough, surprised you didn't have more problems with stuff like generating pdfs for instance.

Anyway, you can try running the cron from a cli shell, as the timeout and available memory are going to be different than for the web server.

X+

If phpinfo shows 512 but you get an error:

Allowed memory size of 33554432 bytes exhausted

then there is a problem with the server and I would ask the host to help. If they can't I would consider switching.