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Author Topic: CiviCRM Mail Bounce and Activity Processing Error  (Read 654 times)

kafmil

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CiviCRM Mail Bounce and Activity Processing Error
January 28, 2013, 01:53:41 pm
I posted this in the wrong forum, I am really stuck with this and would greatly appreciate any help. I am getting this error returned from my CiviCRM cron job:

Code: [Select]
Failed Processing: Re: Sample CiviMail Newsletter, Action: r, Job ID: 17, Queue ID: 8, Hash: 80a84ac255c1e542. Reason: DB Error: syntax errorThis is a fresh install on a fresh server, I have tested both postfix and dovecot and they are working properly. The mail log shows no errors. The result of this is that no bounces or replies are accepted by CiviCRM and so the reports are essentially blank. 

Has any one experienced this before or have a solution?

The reply mail items definitely arrive in the mailbox as expected. Bounce messages are there as well. When the cron job runs, the bounce message and reply message both disappear, so they are being processed. The bounce gets recorded, but the reply is not recorded or forwarded on to the from address.

Is there extra logging I can enable (or find) to try and track down where / what is causing the problem, the error message doesn't give me much. Perhaps something to give me a file and line number where its crashing so I can keep on tracking what might be happening.

Thanks.

Donald Lobo

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Re: CiviCRM Mail Bounce and Activity Processing Error
January 28, 2013, 02:20:07 pm

can u check your CiviCRM.*.log file in the files/civicrm directory and see if there is a more detailed error messge

the DB Syntax error details will give us a clue as to what is happening and why

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • CiviCRM Mail Bounce and Activity Processing Error

This forum was archived on 2017-11-26.