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Author Topic: Problem with multiple event registrations  (Read 486 times)

harpo

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Problem with multiple event registrations
February 03, 2013, 09:56:34 am
Hello,

I'm having a problem with CiviEvent, whenever a person buys more than one ticket, the system seems to reserve only one seat, and register only one participant, except the contribution is counted for the full cost of the tickets requested.

This is what I get on events -> search for participants -> search
(attached screenshot 1)
As you can see, all donations are for 10 euros, and the number of contributions is always 1.

This is what I get, for the same data, on contributions -> search for contributions -> search
(attached screenshot 2)
I've blurred out the names, but they are in the same order. As you can see, the first one has bought 3 tickets, and the second one has bought 2, these are the same people who appeared first and second on the precious screenshot, with only 1 ticket assigned.

This is the control panel for the event.
(attached screenshot 3)
As you can see, it says "counted: 21". This is the number of people who have bought tickets, but some of them have bought more than one, and so the final number of attendees should be higher.

This is the first time I install civicrm, I'm pretty sure I'm doing something wrong, but I have no idea where to look, any help will be greatly appreciated.

claudian

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Re: Problem with multiple event registrations
March 01, 2013, 06:07:53 am
The contribution will be registered against the individual who is paying , hence there will be only 1 transaction recorded. (Screen 2)

The event participants will be split as per the number of participants, hence each one will be shown as a individual registration (Screen1)

Not sure why the count is showing less. Can you check and see that the not counted due to status is not the issue?.

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Problem with multiple event registrations

This forum was archived on 2017-11-26.