CiviCRM Community Forums (archive)

We are using CiviCase. When a user sends an e-mail from the Case pages, the e-mail contains a case number in de Subject. Looks like this:

From: ...
To: ...
Sent: Thu, 31 Jan 2013 21:29
Subject: [case #b8eff64] Some sample subject

Is it possible to remove the case number from the e-mail? We are not expecting to process reply mails, so we don't need the case number (looks a bit strange).

Thanks for your help.

Thanks for the pointer, but, we see this case number in custom email messages, not in workflow messages. The user starts the e-mail sending from the 'case roles' section of the case overview page (small link on envelope picture).

Both the email message template and the page showing the email where the user can compose the email do not show any hashId or something alike.
WOuld some screenshots help? THanks.

I know this post is not new, but had a similar thing on one of our sites and created this.  There are probably loads of better ways of doing it, but this seems to work :-)

casemail.module
<?php

/*******************
  * Remove Case number from emails.
  *******************/

function casemail_civicrm_alterMailParams(&$params) {
if (strpos($params['subject'],'[case #') !== false) {
$params['subject'] = preg_replace('/\[.*?\]/', '', $params['subject']);
}
}
casemail.info
name = casemail
description = removes case number from civicrm cases
core = 7.x
package = hooked
files[] = casemail.module