CiviCRM Community Forums (archive)

I noticed in our first big mass email, the Civi Bounce processor picked up a number of addresses and put them "on-hold" because of email server errors of the form:

----- The following addresses had permanent fatal errors -----
<xxx>
    (reason: 550 #5.1.0 Address rejected.)

   ----- Transcript of session follows -----
... while talking to xxx.:
>>> RCPT To:<xxx>
<<< 452 Too many recipients received this hour
<xxx>... Deferred: 452 Too many recipients received this hour

I interpret this to mean that the server at company x was upset that we were emailing 100+ addresses at that company from our mass mailing and temporarily blacklisted us. Now I can contact their IT department and get us on a whitelist, but am more annoyed that now all these users are marked "on-hold" which is not accurate. We email these people all the time and the emails go through on a 1:1 basis. However, now Civi is telling my internal users that the email for the people they work with are "on-hold" which means on Monday morning, everyone is going to be asking me what's up.

1. Is there a way to reset all these on-hold contacts?
2. Is this the correct behavior for Civi? I bet the 550 error made it a hard bounce; you have to read the details to see that it was actually a 452 bounce.
3. When I view the bounce report, is there a way to display more of the bounce message? I had to go read the actual bounces to find the relevant details; the bounce report only shows this much:

The original message was received at Fri, 8 Mar 2013 16:33:24 -0500 from localhost [127.0.0.1] ----- The following addresses had permanent fatal errors ----- (reason: 550 #5.1.0 Address rejected.) ----- Transcript of session foll

is there a way to reset the "on-hold" for all the bounces? What does "on-hold" mean? Does it prevent civi from sending email to these contacts?