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Author Topic: Renewal reminders keep getting sent out  (Read 759 times)

GinkgoDOB

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Renewal reminders keep getting sent out
March 11, 2013, 12:37:09 pm
I'm using CiviCRM 4.2.8 and I'm having the same problem as

http://forum.civicrm.org/index.php/topic,27269.msg116207.html#msg116207

and I *think* I might know what's going on. I have one reminder set for 3 days before the membership expires. No problem there.

I have a second reminder that was set for 2 weeks after the membership end date, repeating every 2 weeks until 1 month after the membership end date. (The goal was 2 reminders at 2 weeks after and 4 weeks after the membership expired.)

Some members have kept getting reminders every 2 weeks (and not everyone gets them at the same time). I *THINK* CiviCRM missed the fact that they've renewed (one online, the rest renewed "manually" in the back office) and is now sending reminders until 1 month after the post-renewal membership end date.

I'm unsure where in the logic it's missing the fact that the membership status is now "Current." For now, I'm not going to use the repeating feature.

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  • Using CiviMember (Moderator: Deepak Srivastava) »
  • Renewal reminders keep getting sent out

This forum was archived on 2017-11-26.