Author Topic: No CiviCRM Thank You email generated for ARBs with authorize.net (Read 442 times)

Dennis Gray · March 13, 2013, 08:15:53 pm

We have a thank you email configured for our main donations page which also includes authorized.net automatic recurring billings. For regular, one-off donations, the thank email is sent successfully but for the ARBs, no thank you emails are generated.

I am talking about CiviCRM generated emails, not the emails sent by authorize.net

Is there another setting that has to be configured somewhere?

CiviCRM 4.1.5
Drupal 7.14

torenware · March 14, 2013, 11:17:10 pm

I'm not sure where this behavior is documented, but per the source, CiviCRM does not send email when the recurring donation record is created; it notifies later when Authorize notifies CiviCRM that the IPN has been created:

From CRM_Contribute_BAO_Contribution_Utils::processConfirm()

Code: [Select]

    //Do not send an email if Recurring contribution is done via Direct Mode
    //We will send email once the IPN is received.
    if (!empty($paymentParams['is_recur']) && $form->_contributeMode == 'direct') {
      return TRUE;
    }

Dennis Gray · March 25, 2013, 06:46:00 pm

Thanks, Rob. We understand this now

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Author Topic: No CiviCRM Thank You email generated for ARBs with authorize.net (Read 442 times)

Dennis Gray

No CiviCRM Thank You email generated for ARBs with authorize.net

torenware

Re: No CiviCRM Thank You email generated for ARBs with authorize.net

Dennis Gray

Re: No CiviCRM Thank You email generated for ARBs with authorize.net