Author Topic: does delivery to Spam count as "delivered"? (Read 960 times)

boulderfuzz · March 19, 2013, 06:19:05 pm

My organization is new to CiviSMTP. We have done a few mailings through CiviMail and they all claim a 100% delivery rate. However I suspect that at least some of these messages are ending up in Spam folders. Does delivery to Spam count as "delivered" in the statistics? If it does, is there a way to make the delivery rates not capture delivery to spam?

Thanks in advance for the education.

alleyla · March 19, 2013, 06:39:32 pm

Yes, delivery to SPAM counts as "delivered" in CiviMail reports. That is because technically email providers such as AOL, Yahoo, Gmail etc accept the email for delivery and after that their system decides whether it should go to SPAM folder or not. So technically the email gets 'delivered'. The email is not delivered when there are problems with actually delivering it to the recipient such as bad address or full email box, in most cases this means a bounce in your report.

There is no way to differentiate between emails delivered to inbox vs emails delivered to SPAM as both of those are technically delivered to the recipient.

Hope this helps,

-CiviSMTP Support

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Author Topic: does delivery to Spam count as "delivered"? (Read 960 times)

boulderfuzz

does delivery to Spam count as "delivered"?

alleyla

Re: does delivery to Spam count as "delivered"?