CiviCRM Community Forums (archive)

Hey guys,

Having a bit of a problem: I've created an event with online registration, but when I try to view it in Test-Drive, I get a White Screen. The firebug Net tab reports the following:

GET admin.php?page=CiviCRM&...t=1&action=preview&id=2
   
500 Internal Server Error
   
pennysimkin.com
   
20 B
   
[IP ADDRESS REMOVED BY AUTHOR:80]
   
 
16.66s
ParamsHeadersResponseCacheHTMLCookies
Response Headersview source
Cache-Control              no-cache, must-revalidate, max-age=0
Connection              close
Content-Encoding      gzip
Content-Length              20
Content-Type              text/html
Date                              Tue, 26 Mar 2013 17:08:54 GMT
Expires                      Wed, 11 Jan 1984 05:00:00 GMT
Pragma                      no-cache
Server                      Apache/2.2.23 (Unix) mod_ssl/2.2.23 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_jk/1.2.35
Vary                             Accept-Encoding,User-Agent
X-Powered-By             PHP/5.3.22
x-frame-options            SAMEORIGIN

Request Headersview source
Accept                    text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Encoding    gzip, deflate
Accept-Language    en-US,en;q=0.5
Connection            keep-alive
Cookie                    wordpress_09573258426ae4973b3af308a166e53b=ps-doula-%40dmin%7C1364489813%7C4f212b2be898720f16b7a3d644b0c1a7; __utma=48314023.485786456.1363324682.1364285468.1364316800.5; __utmz=48314023.1363324682.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); PHPSESSID=u55eghaqrgfgsn33sm0jt4v3g1; wpfilebase=1; __utmc=48314023; __utmb=48314023.7.10.1364316800; wordpress_test_cookie=WP+Cookie+check; wordpress_logged_in_09573258426ae4973b3af308a166e53b=ps-doula-%40dmin%7C1364489813%7C607a73cfd9782457cfde87d0471530b6; wp-settings-2=imgsize%3Dfull%26align%3Dnone%26urlbutton%3Dnone%26libraryContent%3Dbrowse%26wpfb_adv_uploader%3D1%26hidetb%3D1%26editor%3Dtinymce%26wplink%3D1; wp-settings-time-2=1364317015
Host                           www.pennysimkin.com
Referer                   http://www.pennysimkin.com/wp-admin/admin.php?page=CiviCRM&q=civicrm/event/manage&reset=1
User-Agent           Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:19.0) Gecko/20100101 Firefox/19.0

This is all rather over my head, but what I can say is that we've been having quite a few 500 internal server errors, and our hosting provider acknowledges they're having problems with that MySQL server and are working on stabilizing it. Apparently, another user has been pounding it pretty ruthlessly, and they've suspended the account, but now have to do cleanup. I'm assuming there IS some problem with calls to MySQL... does that seem correct from what I posted above?

When I try to look at the registration page in 'Live' mode, it attempts to render on the front page of the site but just shows the theme framework (header, etc.) with no form whatsoever. I'm assuming the front page thing is related to http://issues.civicrm.org/jira/browse/CRM-10682, so will pursue that later (since the front page of the theme I'm using -- femme, by css igniter -- is a magazine/ecommerce format and therefore isn't really appropriate for a registration form), once I get this bigger problem sorted out. Again, Firebug Net tab reports a 500 Internal Server Error similar to the one above, which I'm guessing is the cause of no form appearing.

Interestingly, the Event Information page works just fine in preview and live modes.

As a side note, I'm still planning on investigating the incompatibility with Shopp http://forum.civicrm.org/index.php/topic,28045.msg119826.html#msg119826, but have that on hold as my higher priority is completing deployment of this site (the client is getting restless).

Somebody save me from myself?

dz Chris

 

Once again, Chris missed something OBVIOUS, but critical. This is terribly embarrassing... I forgot to upload the three files provided at the end of the instructions. Once I got those in place... BA-BING!!!... works beautifully.

I suspected when I posted that I was missing something obvious.

Oh well, problem solved.

Hope this helps somebody else.

dz Chris