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Author Topic: Membership expiration e-mail problem - mail being sent for newly renewed members  (Read 1350 times)

sjthespian

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Membership expiration e-mail problem - mail being sent for newly renewed members
April 07, 2013, 01:45:50 pm
We are getting complaints from our members that they are receiving renewal reminders when they have already renewed. It looks like there is an ordering problem with the scheduled job that sets the reminder date and the one that sends out the reminders. Or, the membership renewal code isn't resetting the reminder date.

When I check the reminder date in the database it appears to be correct, so I'm assuming it's one of the above things happening. Is there a way to ensure that the membership reminder date job runs before the one that sends the reminder e-mails?
Dan Rich <drich@lopsa.org>
    Director, LOPSA - http://lopsa.org/

Michael McAndrew

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Re: Membership expiration e-mail problem - mail being sent for newly renewed members
April 08, 2013, 04:48:03 am
Hey there,

Have you upgraded recently? Are those versions on the left hand side of your post correct?

The code for scheduled reminders has changed with recent upgrades so it would be good to be specific about what version you are using.

It will certainly be easier for people to help if they know you are using the latest version.  Upgrading to that and then testing is a good approach.  If you do decide to go down that path, you should be aware that Drupal 6 support is probably working but not guarunteed to work with the latest version of CivICRM.

Michael
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sjthespian

  • I post occasionally
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  • Posts: 63
  • Karma: 3
    • The League of Professional System Administrators
  • CiviCRM version: 4.2.7
  • CMS version: Drupal 6.28
  • MySQL version: 5.1.66
  • PHP version: 5.3.3
Re: Membership expiration e-mail problem - mail being sent for newly renewed members
April 08, 2013, 10:03:02 am
Argh, I'm an idiot. I posted that when I was in a hurry and forgot to post my version info. The sidebar is now correct, we're on 4.2.7 running drupal 6 (we're starting the move to 7, we are trying to track down a designer to build a new theme).

We just recently upgraded to 4.2.7 in an attempt to fix this issue an another membership reminder issue. The other issue turned out to be a bad template value in the reminder e-mails (people were getting the wrong date in their membership expiration reminders), but this one has me stumped.
Dan Rich <drich@lopsa.org>
    Director, LOPSA - http://lopsa.org/

Michael McAndrew

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Re: Membership expiration e-mail problem - mail being sent for newly renewed members
April 08, 2013, 01:52:16 pm
Quote
Is there a way to ensure that the membership reminder date job runs before the one that sends the reminder e-mails?

you could always run each of the cron jobs individually, rather than using the scheduled cron ui tool.

set one job up to run at 6am and the next at 7am or similar.

michael
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chriscant

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Re: Membership expiration e-mail problem - mail being sent for newly renewed members
April 09, 2013, 02:32:50 pm
In 4.2.6 I found that there repeat reminders went out incorrectly eg after someone had renewed,  I switched off repeats.
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  • CiviCRM Community Forums (archive) »
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  • Membership expiration e-mail problem - mail being sent for newly renewed members

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