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  • SMS not working in 4.3.0 or 4.3.1
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Author Topic: SMS not working in 4.3.0 or 4.3.1  (Read 3617 times)

clarkac

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SMS not working in 4.3.0 or 4.3.1
April 15, 2013, 05:18:49 am
I had SMS working in 4.2.9... I  have upgraded to 4.3.0 and now the job starts but does nothing. So the Mass SMS is marked as 'Running' and stays like that for ever, with no resulting text.
This mirrors the problem I had with emails - on a clean install of 4.3.0 mass mailings behaved the same as this - i.e. left in limbo as 'Running'.  To get round this I installed 4.2.9, sent a mass email which worked,  and upgraded with the result that in 4.3.0 mailings now work.  Weird! 
Unfortunately I didn't send a text at that time, so didn't trigger whatever magic happens to make this work on an upgrade. But I did have texting working in a previous install of 4.2.9 in the same environment.
« Last Edit: April 19, 2013, 06:32:16 am by clarkac »
Andy Clark

Michael McAndrew

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Re: SMS not working in 4.3.0
April 15, 2013, 07:05:58 am
Hey there,

Initial question.  Have you installed the clickatell SMS extension?

SMS providers moved to extensions in 4.3

http://civicrm.org/extensions/clickatell-sms-provider

Michael
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clarkac

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Re: SMS not working in 4.3.0
April 15, 2013, 07:59:05 am
Yes, absolutely, I installed the extension.  I'm thinking this is nothing to do with SMS but to do with the fact that 4.3.0 cron jobs seem to have a problem, at least in my experience.  See also http://forum.civicrm.org/index.php/topic,28359.0.html
Andy Clark

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Re: SMS not working in 4.3.0
April 15, 2013, 11:04:31 am

hey andy:

any chance u can add some debugging statements and figure out why cron on your site is not working. We can help u out getting started debugging the code base

lobo
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clarkac

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Re: SMS not working in 4.3.0
April 15, 2013, 02:23:01 pm
Hi, yes I can help to debug this, but I'm not familiar with php, sorry.  I had to revert to 4.2.9 for the project as the customer needs this to work, but I have set up another instance of 4.3.0 in a different domain that has the same problem.  Just let me know what I can do.
Andy Clark

clarkac

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Re: SMS not working in 4.3.0 - or 4.3.1
April 16, 2013, 11:28:33 am
I raised this as an issue http://issues.civicrm.org/jira/browse/CRM-12362  My 4.3.0 test system stands ready to help with any debugging...

« Last Edit: April 19, 2013, 06:31:33 am by clarkac »
Andy Clark

clarkac

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Re: SMS not working in 4.3.0
April 19, 2013, 06:31:47 am
Just tried this in 4.3.1 with the same result - no text sent.  Should I uninstall & reinstall the extension?  Or did this fix not make it to 4.3.1?
Andy Clark

Michael McAndrew

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Re: SMS not working in 4.3.0 or 4.3.1
April 19, 2013, 10:43:37 am
Hey there,

Did you try sending an SMS via the 'Send SMS' action that appears on the contact record? Would help to narrow down where the problem is occuring if we knew whether that worked.
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clarkac

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Re: SMS not working in 4.3.0 or 4.3.1
April 19, 2013, 01:10:20 pm
Sending by the method of 'Send SMS' against a contact and 'Execute Now' against the job both work OK.
Andy Clark

clarkac

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Re: SMS not working in 4.3.0 or 4.3.1
April 19, 2013, 01:40:17 pm
mmm, nothing is quite straightforward is it?  On one of my 4.3.1 setups this is working fine; on the other one both mailings and sms are not being sent by cron.  Yet my cron command in the second case was cloned from the first, and then updated and checked carefully.  Same hosting site, same domain, different sub domain but one works and the other doesn't.  My problem, I guess and not Civi !
Andy Clark

Michael McAndrew

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Re: SMS not working in 4.3.0 or 4.3.1
April 20, 2013, 08:32:35 am
thanks for coming back with the update and glad that you are making progress. good luck with the final steps :)
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviSMS »
  • SMS not working in 4.3.0 or 4.3.1

This forum was archived on 2017-11-26.