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Author Topic: Tabs do not Expand when Clicked on Edit Contact  (Read 561 times)

Keith

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Tabs do not Expand when Clicked on Edit Contact
April 17, 2013, 08:51:23 am
When I edit a contact and click on one of the unexpanded tabs (e.g. address), it does not open.

If I click on the Expand all tabs, all open.

If I expand all then collapse all, then try to expand one tab by clicking on it, it does not open.

I have tested in FF(20.0.1) and Chrome (26.0.x) and IE (10.0.92) Same behavior.

I am using Civi 4.2.9 with Drupal 6.19, php 5.3.6

====== Follow up ========

I think this problem is coming from a problem with incorrect folders and resource URL's.  I recently moved this site from another server. I see that the ckeditor javascript URL is still pointing to the old server's URL.
  • I deleted all temp files as specified here: http://wiki.civicrm.org/confluence/display/CRMDOC43/Moving+an+Existing+Installation+to+a+New+Server+or+Location
  • My sites/default/files/civicrm folder is writable
  • I examined the civicrm settings and the drupal settings files
  • I attempted to change the Resource URL's. HOWEVER, everytime I save, it reverts back to the old site's URLs
  • When changing the Directories items, after saving, the system appends URL's from the old site
I am quite confused. I did a text search of all files and of the sql backup of the mysql Drupal and Civi data, but did not find any record of the old URL being saved anywhere.
« Last Edit: April 17, 2013, 10:19:25 am by ksorbo »

Hershel

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Re: Tabs do not Expand when Clicked on Edit Contact
April 18, 2013, 10:24:32 am
Look at the page using Firebug for Firefox and look in the Console and Net tabs for any errors or missing files.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Keith

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Re: Tabs do not Expand when Clicked on Edit Contact
April 18, 2013, 11:48:53 am
As I noted in my Followup edit, I have determined that the problem is with my resource path.

No matter how many times I go to edit my resource path URLs via the admin interface, upon save, they are not saved as entered, something else is entered.

I actually went into the civicrm_setting file and changed them manually, but even then the system insists on generating different values. E.g., when I enter http://civi.ourdomain.com/sites/all/modules/civicrm/, upon save and reopen, it says http://civi.ourdomain.com

Looking in firebug for 404s, it is looking for resources in http://ourdomain.com not in http://civi.ourdomain.com/sites/all/modules/civicrm/

What is most amazing is that looking in the civicrm_setting table, the resource url (userFrameworkResourceURL) is pointing to the correct url.

Note that in civicrm.settings.php, define( 'CIVICRM_UF_BASEURL'  is set to 'http://civi.ourdomain.com'.

I am clueless!

Hershel

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Re: Tabs do not Expand when Clicked on Edit Contact
April 18, 2013, 11:51:56 am
You always must edit civicrm.settings.php manually when your site is moved. Anyhow, you can run

UPDATE `civicrm_domain` SET `config_backend`=NULL ;

and this will lose some settings (like locality settings) but it may fix this issue.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Keith

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Re: Tabs do not Expand when Clicked on Edit Contact
April 18, 2013, 12:02:44 pm
I did edit the civicrm.settings.php from the beginning.

I ran the sql you suggested, but nothing changed.

I am still not able to specify the resource url. No matter what I set, it strips off all subfolders and leaves only the domain.  :'(

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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Tabs do not Expand when Clicked on Edit Contact

This forum was archived on 2017-11-26.