CiviCRM Community Forums (archive)

Upgraded site from Joomal 1.5 to joomla 2.5 then followed instructions to upgrade civi from 3.1.3 to 4.3.1

no issues with installation of code.

clicked on "upgrade database" (and subsequently tried to go to the link given in instructions several times.)

never get the "upgrade successful message" all I get is and empty set of square braces []
after logging out, logging in back in, all I get is a blank page. Have to go into DB and disable the Civi modules in the database to be able to get to my admin panel.

in my error log I do see

[Fri Apr 19 00:29:02 2013] [error] [client ...] File does not exist: <site root>/administrator/js, referer: http://<site root>/administrator/?option=com_civicrm&task=civicrm/upgrade/queue/runner&reset=1&qrid=CRM_Upgrade

I tried using civicrm_dbtools-1.2, but all I get is:
Got version 3.1.3 from civicrm_domain.version
FATAL: Don't recognize version 3.1.3

what should I try next?

Exact same results.

Also tried uninstalling CiviCRM altogether and removing all civiCRM related files from the server. Same result.

However, since you guided me there (Thanks!) , I found CiviCRM.06f418a483d63c5ef41e624570fd1bf2.log (after cleansing)

I've attached the log results, but it looks like those are just informational warnings.

Thanks for the help. Looking forward to further suggestions.

In case it helps any one else, here's what I did to get past the upgrade issue:

• uninstall civiCRM
  
• delete all files related to civiCRM NB: I was confident in doing this because I took a full site backup before starting, both files and database. Please don't forget to do that!
• reinstall civiCRM
• attempt upgrade again
• upgrade fails
• disable civiCRM from database because admin panel is not available.
• log back in
• observe error in error log:

   [Sat Apr 20 09:53:53 2013] [error] [client 173.74.129.248] File does not exist:<siteRoot>/administrator/packages, referer: <siteURL>/administrator/?option=com_civicrm&task=civicrm/upgrade/queue/runner&reset=1&qrid=CRM_Upgrade

• copy

  <siteRoot>/administrator/components/com_civicrm/civicrm/packages

  to

  <siteRoot>/administrator/packages

• reinstall civiCRM
• attempt upgrade again
• upgrade works!

This is what I did. Clearly the repetition is not necessary if you spot the issue first.

The tip that sent me in this direction was @Kurund recommending cache clean up. Thanks!

@Donald, had this not worked I would have tried your method. Thanks for your contribution.

Now: To test!