CiviCRM Community Forums (archive)

I'm wondering if it's possible to add custom status classes.

The use case is:

We require the following scenario:

Case Created: Status = 'New', Class = 'Opened'

Case Actioned: Status = One of many possible statuses, Class = 'Ongoing'

Case Action Completed: Status = One of many possible statuses, Class = 'Billing' (Case can now be billed)

Case Billing Completed: Status = 'Closed with Outcome' or 'Closed without Outcome', Class = 'Reviewing'

Case Reviewed: Status = 'Reviewed', Class = 'Closed'



This feature would allow us to achieve more granularity over how cases are sorted and allows for a more... semantic... use of statuses and classes... If this feature exists please point me to it, otherwise if there is a workaround that would also be acceptable. Failing either of these I wholeheartedly believe that making case status classes customisable, within reason, would add to the possibilities of the CiviCase module.

That lets me add statuses with the class choices of: Opened or Closed it's those classes I want to add to. I can do it by adding status classes to the array in /CRM/Admin/Form/OptionValue.php around line 146. However a core-file override is not, imo, the best way to be doing this as it's somewhat... flaky when it comes to upgrades and I'm having trouble getting the override picked up when I upgrade.