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  • CiviCRM Community Forums (archive) »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Unsubscribe Link in Body & Message Footer Issues
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Author Topic: Unsubscribe Link in Body & Message Footer Issues  (Read 565 times)

friendswoodtech

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Unsubscribe Link in Body & Message Footer Issues
April 26, 2013, 10:36:54 am
I have a new site running Civi 4.3.1 and am experiencing issues in CiviMail.

It started with the default Message Footer not being embedded in the received mail.  In message preview, during new mail creation, I can see the message footer, but when the mail is sent and actually received, the footer is not there. 

As a work around, I  thought I'd just add a link with the unsubscribe token to the message body, but when doing this and sending, Civi would indicate the the message was sent, but it would never be received by the end user.  I've narrowed down to  the code below
Code: [Select]
<p align="center"><em>To opt-out of all future mailings from us, click <a href="{action.optOut}">here</a>.</em></p>
As long as that is in the body, the message is never received.  I don't know where to look in a civi log though to see if it's actually sending.  Though the mail dashboard says the job completed.

As it stands, I am able to send mail, though no unsubscribe link is available.  Any assistance would be greatly appreciated.

e_mason

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Re: Unsubscribe Link in Body & Message Footer Issues
April 29, 2013, 07:05:12 am
I'm having a similar issue with an upgrade from 4.27 to 4.31... in my instance the mail editor won't advance past Stage 3/Content without throwing an error about needing to have both the {domain.address} and {action.optouturl} ... which are in the default footer. 

I tried adding these tokens to the unused text version content... no change.

Donald Lobo

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Re: Unsubscribe Link in Body & Message Footer Issues
April 29, 2013, 07:33:49 am

hey eliot:

can you see if you get the same error on our demo servers please

thanx

lobo
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e_mason

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Re: Unsubscribe Link in Body & Message Footer Issues
April 29, 2013, 09:06:28 am
No problems on the demo server.

The issue has resolved itself ... I flushed the templates_c folder and cleared caches and the select header/footer portion of that screen re-appeared so the header and footer can be attached.

Not sure if this will help with the original issue on this thread.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Unsubscribe Link in Body & Message Footer Issues

This forum was archived on 2017-11-26.