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  • Issues with Sending SMS on 4.3.1 with Joomla 2.5.9
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Author Topic: Issues with Sending SMS on 4.3.1 with Joomla 2.5.9  (Read 1860 times)

nant

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Issues with Sending SMS on 4.3.1 with Joomla 2.5.9
April 28, 2013, 12:05:19 pm
Hi,

I have just upgraded my test site from 4.2.9 to 4.3.1 and I also reinstalled the clickatel extension and configured it (as it did not take previous settings).

I am now not seeing the send sms action for my individual contacts.

Have I mis-configured something?
« Last Edit: April 28, 2013, 12:29:54 pm by nant »
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Nick (aka nant from CB Team)

Deepak Srivastava

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Re: Issues with Sending SMS on 4.3.1 with Joomla 2.5.9
April 29, 2013, 11:18:35 am
The phone number has to be of type mobile for 'send sms' option to appear.
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nant

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Re: Issues with Sending SMS on 4.3.1 with Joomla 2.5.9
April 29, 2013, 12:05:43 pm
Quote from: Deepak Srivastava on April 29, 2013, 11:18:35 am
The phone number has to be of type mobile for 'send sms' option to appear.

The contact does have such a phone number.

There is something else wrong though as when I edit the contact record it only shows one phone number even though the record shows 2 in view mode.

Something seems to be wrong with upgrade to version 4.3.1 as it was working in previous 4.2.7.
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Deepak Srivastava

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Re: Issues with Sending SMS on 4.3.1 with Joomla 2.5.9
April 29, 2013, 08:50:32 pm
Did you try removing sms providers as mentioned in this post - http://forum.civicrm.org/index.php/topic,28500.msg121933.html#msg121933 before reinstalling extension ?
« Last Edit: April 29, 2013, 11:15:33 pm by Deepak Srivastava »
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nant

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Re: Issues with Sending SMS on 4.3.1 with Joomla 2.5.9
April 29, 2013, 11:18:18 pm
Quote from: Deepak Srivastava on April 29, 2013, 08:50:32 pm
Did you try removing sms providers as mentioned in this post - http://forum.civicrm.org/index.php/topic,28500.msg121933.html#msg121933 before reinstalling extension ?

I uninstalled it.

I still have issue of second phone number not appearing during editing of a contact in backend even though contact view shows it in right column summary area.

Think something did not go well with upgrade.
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Nick (aka nant from CB Team)

Deepak Srivastava

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Re: Issues with Sending SMS on 4.3.1 with Joomla 2.5.9
April 29, 2013, 11:31:01 pm
Nick, uninstalling extension doesn't reset sms providers that were setup before upgrade. Did you remove sms providers before uninstalling extension ?

W.r.t "second phone number not appearing" could be a separate problem. Not sure.

Could you try creating a new individual and see if you see the sms option. That way you could isolate the problem.

Just looked at the code to see if there is anything else stopping it to list that option. The only other thing i could see is contacts shouldn't have do-not-sms flag set.

You might have to investigate this file - CRM/Activity/Form/ActivityLinks.php above doesn't work and see where its failing. Look for code lines around 'Send SMS'.
« Last Edit: April 29, 2013, 11:42:42 pm by Deepak Srivastava »
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nant

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Re: Issues with Sending SMS on 4.3.1 with Joomla 2.5.9
April 29, 2013, 11:53:42 pm
Quote from: Deepak Srivastava on April 29, 2013, 11:31:01 pm
Nick, uninstalling extension doesn't reset sms providers that were setup before upgrade. Did you remove sms providers before uninstalling extension ?

W.r.t "second phone number not appearing" could be a separate problem. Not sure.

Could you try creating a new individual and see if you see the sms option. That way you could isolate the problem.

Just looked at the code to see if there is anything else stopping it to list that option. The only other thing i could see is contacts shouldn't have do-not-sms flag set.

You might have to investigate this file - CRM/Activity/Form/ActivityLinks.php above doesn't work and see where its failing. Look for code lines around 'Send SMS'.

Thanks for replying ;-)

I have uninstalled and also reset SMS providers.

The issue appears to be related with the 2nd phone problem.

If I make the first phone a mobile one then the Send SMS menu appears just fine.

So still need to track down what the phone problem is.

It does not appear to be a bug in civi because I could not replicate behavior on demo site and also on clean installs here.

It appears to be related with my install and upgrade to 4.3.1.

Still investigating here.
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Nick (aka nant from CB Team)
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviSMS »
  • Issues with Sending SMS on 4.3.1 with Joomla 2.5.9

This forum was archived on 2017-11-26.